Product manager in bank payments

GoCardless Ltd; Lisboa; On-site; EUR 46,000 - 70,000; Full time

Benefits offered by this job

Wellbeing - dedicated support and care

Work away scheme

Adaptive Working

Parental leave

Learning Budget

Generous holiday + volunteer days + 4й

Job summary

GoCardless Ltd in Lisbon seeks a Product Manager for the Merchant Risk Monitoring team. You will drive product improvements, strengthen risk controls, and maintain a positive customer experience.

You will work with engineers and stakeholders across the organisation to scale capabilities to meet customer and business needs. You will lead with data, define problem spaces, articulate opportunities, and translate complex problems into clear actions.

Qualifications

• PM experience focusing on customer problems and value delivery.
• Data-led approach with qualitative and quantitative analysis.
• Ability to motivate stakeholders and deliver in a changing environment.

Responsibilities

• Understand and solve customer problems to maximize GoCardless usage.
• Structure complex product problems and define scope and impact.
• Use evidence to support decisions and opportunities across teams.
• Coordinate actions across teams to deliver changes in your remit.
• Deliver projects from MVP experiments to new features.

Skills

Product management

Data-driven

Leadership

Cross-functional collaboration

Stakeholder management

Job description

Описание:

This role sits within the Merchant Risk Monitoring team in our Merchant Operations Group. The team is responsible for the core systems that manage our in-life merchant risk management. These systems ensure that we meet our compliance obligations and stay within our risk appetite as a business. In this role, you will work closely with engineers to drive product improvements that strengthen our controls whilst continuing to provide a good customer experience. You will also collaborate with teams across the organisation to ensure our capabilities scale with the needs of both customers and the business.

Задачи:

Being relentlessly focused on understanding and solving the customer problems which result in them using GoCardless as much as they can. Taking complex and ambiguous product problems and structuring these effectively. This includes clearly defining the problem space, the impact of the problem and your prioritisation process. Using quantitative and qualitative evidence to support your decisions and opportunity identification. Identifying key customer segments, and our approach to meeting their needs over the longer term in ways that create value for them and GoCardless Building collaborative relationships with your team, stakeholders and executives to deliver change effectively across your remit. This includes growing to become the ‘go-to’ person for your product area; translating complex, technical problems into understandable concepts; and convincing stakeholders of the best approach using structured reasoning. Setting direction and coordinating action across a range of teams and functions Working with your team to support changes to completion, delivering consistent positive impact across your product area. Being comfortable delivering a range of projects: from MVP experiments testing a hypothesis to a new feature.

Требования:

You are focused on delivering business value through experimentation and have experience of doing that. We want our Product Managers to have an outstanding ability to tackle valuable customer and business problems. At GoCardless we start by asking ‘why?’, and a data-led approach is central to how we run Product. You have a customer centric approach and are comfortable with qualitative and quantitative analysis. We’re after people who aren’t afraid of a challenge and will take ownership of problems they come across and help to resolve them and adapt to a constantly changing environment. We’re looking for leaders who can motivate and earn the trust of stakeholders and teams with a collaborative approach.

Условия:

• This is a fixed-term contract role for 12 months.
• €46,400 - €69,600 yearly gross
• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Parental leave - to suit everyone embarking on life's great adventure
• Learning Budget - lead your own development with an annual learning budget
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)