Portuguese-Speaking Customer Support Agent

WW Talents; Oeiras; À distance; EUR 11 000 - 13 000; Plein temps

Avantages offerts par ce poste

Relocation package

14-month gross salary

Performance bonus

Résumé du poste

WW Talents is seeking a Portuguese-speaking Customer Support Agent to provide first-line B2B support for global brands.

You will handle printer troubleshooting, software inquiries, and order processing via phone and email while working remotely from Greece. The role offers a 14-month gross salary, a 10% performance bonus and a relocation package, with shifts Mon-Fri and occasional weekends.

Qualifications

• Native-level or C1 proficiency in Portuguese.
• B2 level English for training and internal communication.
• Excellent written communication and interpersonal skills.
• Strong problem-solving and customer service abilities.

Responsabilités

• Provide Portuguese-speaking B2B customer service and support via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders.
• Document customer interactions and technical issues using CRM and ticketing systems.
• Deliver professional, accurate, and solution-oriented customer support.
• Maintain high standards of customer satisfaction and service quality.

Connaissances

Portuguese language proficiency

Excellent written communication

Interpersonal skills

Problem solving

Customer service

Outils

CRM systems

Ticketing systems

Description du poste

Work remotely from Greece while developing your career in customer support, and B2B customer experience.

Working Location: Greece – Remote. Working remotely from another country is not possible.
Work Model: Remote within Greece.Work anywhere in Greece.
Compensation: €1,045.72 gross/month (paid over 14-month)+ performance bonus upto 10% of the salary + relocation package
Working Schedule: Monday to Friday, with occasional weekend shifts androtating shifts - 5 days/week, 8 hours/day
Relocation Package: flight ticket+2 weeks hotel accommodation + airport pick up + real estate fee coverage

Your Role

As a Portuguese-Speaking Customer Support Agent, you will provide first-line B2B customer support for global leading brands.

You will assist business customers with printer troubleshooting, software-related inquiries, technical issues, and consumable orders through phone and email.

Your Responsibilities

• Provide Portuguese-speaking B2B customer service and support via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders
• Document customer interactions and technical issues using CRM and ticketing systems
• Deliver professional, accurate, and solution-oriented customer support.
• Maintain high standards of customer satisfaction and service quality.

What We Are Looking For

• Native-level or C1 proficiency in Portuguese.
• B2 English proficiency for training, internal communication, and knowledge base access.
• Excellent written communication and interpersonal skills.
• Good computer literacy and confidence using digital tools.
• Strong problem-solving, customer service, and business communication skills.
• Ability to work independently in a remote environment.
• Customer-focused, professional, and solution-oriented mindset.

What We Offer

• Structured onboarding, including a 2-week nesting period.
• Progressive training and development, with full independence expected within 6 months.
• International working environment and professional development opportunities.