Portuguese-Speaking Customer Support Agent

WW Talents; Guimarães; Remote; EUR 9,900 - 13,000; Full time

Benefits offered by this job

Structured onboarding

2-week nesting period

Relocation package

Job summary

WW Talents is seeking a Portuguese-speaking Customer Support Agent to deliver first-line B2B support for global brands. This remote role is based in Greece, with compensation €1,045.72 gross per month, paid over 14 months, plus a performance bonus up to 10% and a relocation package.

You will handle printer troubleshooting, software inquiries, technical issues, and order processing via phone and email, delivering professional, accurate, and solution-oriented service.

Qualifications

• Native-level or C1 proficiency in Portuguese.
• B2 English proficiency for training and internal communications.
• Excellent written communication and interpersonal skills.
• Strong computer literacy and confidence using digital tools.
• Customer-focused and solution-oriented mindset.
• Ability to work independently in a remote environment.

Responsibilities

• Provide Portuguese-speaking B2B customer service and support via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders
• Document customer interactions and technical issues using CRM and ticketing systems
• Deliver professional, accurate, and solution-oriented customer support.
• Maintain high standards of customer satisfaction and service quality.

Skills

Portuguese proficiency

English proficiency

Written communication

Computer literacy

Problem-solving

Independent work

Customer-focused

Tools

CRM

Ticketing systems

Job description

Work remotely from Greece while developing your career in customer support, and B2B customer experience.

Working Location: Greece – Remote. Working remotely from another country is not possible.
Work Model: Remote within Greece.Work anywhere in Greece.
Compensation: €1,045.72 gross/month (paid over 14-month)+ performance bonus upto 10% of the salary + relocation package
Working Schedule: Monday to Friday, with occasional weekend shifts androtating shifts - 5 days/week, 8 hours/day
Relocation Package: flight ticket+2 weeks hotel accommodation + airport pick up + real estate fee coverage

Your Role

As a Portuguese-Speaking Customer Support Agent, you will provide first-line B2B customer support for global leading brands.

You will assist business customers with printer troubleshooting, software-related inquiries, technical issues, and consumable orders through phone and email.

Your Responsibilities

• Provide Portuguese-speaking B2B customer service and support via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders
• Document customer interactions and technical issues using CRM and ticketing systems
• Deliver professional, accurate, and solution-oriented customer support.
• Maintain high standards of customer satisfaction and service quality.

What We Are Looking For

• Native-level or C1 proficiency in Portuguese.
• B2 English proficiency for training, internal communication, and knowledge base access.
• Excellent written communication and interpersonal skills.
• Good computer literacy and confidence using digital tools.
• Strong problem-solving, customer service, and business communication skills.
• Ability to work independently in a remote environment.
• Customer-focused, professional, and solution-oriented mindset.

What We Offer

• Structured onboarding, including a 2-week nesting period.
• Progressive training and development, with full independence expected within 6 months.
• International working environment and professional development opportunities.