Portuguese-Speaking Customer Support Agent

WW Talents; Matosinhos; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Relocation package

2 weeks nesting period

International working environment

Structured onboarding

Job summary

WW Talents is seeking a Portuguese-speaking Customer Support Agent to provide first-line B2B support for global brands. You will handle printer troubleshooting, software inquiries, technical issues, and consumable orders via phone and email from Greece.

Key requirements include native-level Portuguese, good English (training and knowledge base access), and strong communication skills. Remote work from Greece with a relocation package and structured onboarding.

Qualifications

• Native-level or C1 Portuguese required; English training and knowledge base access.
• Experience in B2B customer support or service roles is desirable.
• Excellent written communication and professional demeanor.

Responsibilities

• Provide Portuguese-speaking B2B customer service via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders and documentation in CRM systems.
• Document customer interactions and technical issues accurately.
• Deliver professional, accurate, and solution-oriented support.
• Maintain high levels of customer satisfaction and service quality.

Skills

Portuguese proficiency

English proficiency

Customer service

Problem solving

Communication skills

Remote work

Tools

CRM systems

Ticketing systems

Job description

Work remotely from Greece while developing your career in customer support, and B2B customer experience.

Working Location: Greece – Remote. Working remotely from another country is not possible.
Work Model: Remote within Greece.Work anywhere in Greece.
Compensation: €1,045.72 gross/month (paid over 14-month)+ performance bonus upto 10% of the salary + relocation package
Working Schedule: Monday to Friday, with occasional weekend shifts androtating shifts - 5 days/week, 8 hours/day
Relocation Package: flight ticket+2 weeks hotel accommodation + airport pick up + real estate fee coverage

Your Role

As a Portuguese-Speaking Customer Support Agent, you will provide first-line B2B customer support for global leading brands.

You will assist business customers with printer troubleshooting, software-related inquiries, technical issues, and consumable orders through phone and email.

Your Responsibilities

• Provide Portuguese-speaking B2B customer service and support via phone and email.
• Assist customers with software-related inquiries and basic technical problems.
• Process and manage orders
• Document customer interactions and technical issues using CRM and ticketing systems
• Deliver professional, accurate, and solution-oriented customer support.
• Maintain high standards of customer satisfaction and service quality.

What We Are Looking For

• Native-level or C1 proficiency in Portuguese.
• B2 English proficiency for training, internal communication, and knowledge base access.
• Excellent written communication and interpersonal skills.
• Good computer literacy and confidence using digital tools.
• Strong problem-solving, customer service, and business communication skills.
• Ability to work independently in a remote environment.
• Customer-focused, professional, and solution-oriented mindset.

What We Offer

• Structured onboarding, including a 2-week nesting period.
• Progressive training and development, with full independence expected within 6 months.
• International working environment and professional development opportunities.