Portuguese Speaking Customer Agent For Fintech - Work In Athens, Greece

Mercier Consultancy; Portugal; On-site; EUR 20,000 - 36,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Fully Paid Professional Training

Comprehensive Health Insurance

Structured Career Development

Job summary

Mercier Consultancy Group in Athens, Greece, seeks an Italian-speaking Customer Agent for FinTech to join a dynamic, client-focused team on-site. You will deliver high-quality support to Italian-speaking clients via phone, email, and live chat, assisting with account setup, payments, and platform navigation.

The role includes full relocation support, professional training, and health insurance, with career development in a multicultural environment.

Qualifications

• Native or fluent Portuguese language proficiency is essential; all customer interactions in Italian.
• Experience in customer service or client-facing roles is highly advantageous.
• Strong written and verbal communication; ability to explain FinTech concepts clearly.
• English working level required for internal communication and training purposes.

Responsibilities

• Deliver professional customer support to Italian-speaking clients via phone, email, and live chat in FinTech.
• Assist customers with account setup, digital payments, transactions, and platform navigation.
• Investigate and resolve complaints and technical concerns promptly and empathetically.
• Guide users through digital financial tools and mobile banking features.
• Document interactions and outcomes in the CRM system in compliance with data protection rules.
• Collaborate with compliance, fraud prevention, and technical support teams.
• Stay informed about FinTech product updates and industry regulations to provide expert guidance.
• Identify recurring issues and provide feedback to improve service and product development.

Skills

Italian language

Portuguese language

Customer service

English proficiency

Tools

CRM software

Job description

Job Overview

Mercier Consultancy Group is actively seeking a motivated and client-focused Italian Portuguese Customer Agent For Fintech to join a dynamic, forward-thinking team based on-site in Athens, Greece. This is a standout opportunity for Italian-speaking professionals who are passionate about financial technology and eager to grow their career within the rapidly evolving FinTech sector. If you are searching for Portuguese-speaking jobs that combine professional development, a competitive rewards package, and the excitement of working in one of Europe’s most vibrant cities, this Italian Speaking Customer Agent For Fintech position in Greece is the perfect fit for you.

Key Responsibilities

• Deliver professional, high-quality customer support to Italian-speaking clients via phone, email, and live chat within a fast-paced FinTech environment.
• Assist customers with account setup, digital payment queries, transaction issues, and general platform navigation related to FinTech products and services.
• Investigate and resolve customer complaints and technical concerns in a timely, empathetic, and solution-oriented manner, ensuring full customer satisfaction.
• Guide users through digital financial tools, mobile banking features, and e-payment solutions, providing clear and accurate information at every interaction.
• Accurately document all customer interactions, case notes, and outcomes within the company’s CRM system in compliance with FinTech industry standards and data protection regulations.
• Collaborate closely with internal teams including compliance, fraud prevention, and technical support to ensure seamless resolution of complex customer cases.
• Stay continuously informed about the company’s evolving suite of FinTech products, platform updates, and industry regulations to deliver expert-level customer guidance.
• Identify recurring customer pain points and proactively communicate feedback to team leaders to support ongoing service improvement and product development.

Why Choose Greece?

Imagine finishing work and heading to a beach with crystal-clear waters, enjoying fresh Mediterranean cuisine, or exploring centuries of history and culture. Greece offers an incredible quality of life with over 300 days of sunshine each year, a relaxed lifestyle, welcoming communities, and a lower cost of living than many other European countries.

From vibrant cities like Athens and Thessaloniki to breathtaking islands and picturesque coastal towns, Greece combines exciting career opportunities with unforgettable experiences. Whether you enjoy outdoor adventures, world-renowned cuisine, rich cultural heritage, or simply a slower pace of life, Greece is the perfect place to build both your career and your lifestyle.

If you’re looking for more than just a job, this is your chance to start a new adventure in one of Europe’s most beautiful countries.

• Native or fluent Portuguese language proficiency, both spoken and written, is essential for this role - all customer interactions will be conducted in Italian.

• A valid EU passport or the legal right to work and reside within the European Union (mandatory requirement).

• A genuine interest in or prior experience within the FinTech, banking, digital payments, or financial services industry is highly advantageous.

• Demonstrated experience in customer service, customer support, or a client-facing role, preferably within a technology or financial services environment.

• Strong written and verbal communication skills with the ability to explain complex FinTech concepts clearly and confidently to customers of all technical backgrounds.

• Excellent problem-solving abilities, a high level of attention to detail, and the ability to multitask effectively within a deadline-driven environment.

• Proficiency in English at a working level is required for internal communication and training purposes.

• Competitive Monthly Salary reflective of your skills, experience, and the demands of the FinTech industry.

• Monthly Performance Bonus rewarding your dedication, results, and commitment to outstanding customer service.

• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security beyond standard market offerings.

• Fully Paid Relocation Package including return flight to Athens, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece.

• Fully Paid Professional Training tailored specifically to the FinTech industry, equipping you with the knowledge and tools needed to excel from day one.

• Comprehensive Health Insurance coverage for your peace of mind throughout your employment.

• A structured career development pathway within a globally recognised organisation committed to your long-term professional growth.

• A collaborative, inclusive, and multicultural team environment where your contributions are genuinely valued.