Portuguese Customer Service Representative – Outbound

Velenosi&Meredith; Valongo; Sur place; EUR 9 300 - 11 000; Plein temps

Avantages offerts par ce poste

Fully paid training

Training compensation

Private health and dental insurance

22 days annual leave

Portuguese employment contract

Résumé du poste

Velenosi & Meredith in Porto is seeking a Portuguese-speaking Customer Service Representative to join an international team. The role focuses on outbound customer service, engaging with customers over the phone, communicating professionally and delivering a positive customer experience.

The successful candidate will handle inquiries via phone, maintain a customer-first mindset, and work in a rotating 24/7 shift schedule.

Qualifications

• Fluent Portuguese communication skills.
• Strong verbal communication and interpersonal skills.
• Customer-focused attitude and professional telephone manner.
• Comfortable working in an outbound customer service environment.
• Flexibility to work rotating 24/7 shifts.
• EU citizenship or valid Portuguese residency with authorisation to work in Portugal.

Responsabilités

• Make outbound calls to customers and provide professional service.
• Engage customers and deliver a positive experience over the phone.
• Maintain high quality interactions and documentation for each contact.

Connaissances

Fluent Portuguese

Strong verbal communication

Customer-focused

Professional telephone manner

Outbound calling

Flexibility for rotating shifts

Description du poste

Portuguese Customer Service Representative - Outbound | Porto, Portugal

Location: Porto, Portugal
Work Model: On-site
Employment Type: Full-time | 40 hours/week
Schedule: Rotational 24/7 shifts, with 2 days off
Target Start Date: 23 November 2026 (TBC)

Role Overview

We are looking for a Portuguese-speaking Customer Service Representative to join an international team in Porto.

The role focuses on outbound customer service, engaging with customers over the phone, communicating professionally and delivering a positive customer experience.

Salary & Compensation

• Gross base salary: €920/month
• Holiday allowance: €76.67
• Christmas allowance: €76.67
• Meal allowance: €154/month
• Total gross monthly compensation: €1,227.33

Training & Benefits

• 5 days of fully paid training
• Training compensation: €50 for the 5-day training period
• Private health and dental insurance after signing the employment contract
• 22 days of annual leave
• Portuguese employment contract

Requirements & Eligibility

• Fluent Portuguese communication skills
• Strong verbal communication and interpersonal skills
• Customer-focused attitude and professional telephone manner
• Comfortable working in an outbound customer service environment
• Flexibility to work rotating 24/7 shifts
• EU citizenship or valid Portuguese residency with authorisation to work in Portugal

No visa sponsorship is available. Candidates must already have the legal right to work in Portugal.