Portuguese Customer Service Representative – Outbound

Velenosi&Meredith; Matosinhos; Sur place; EUR 10 000 - 14 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

22 days annual leave

Training compensation

Fully paid training

Portuguese contract

Résumé du poste

Velenosi&Meredith is seeking a Portuguese-speaking Customer Service Representative to join an international team in Porto. The role focuses on outbound customer service, engaging with customers over the phone and delivering a positive customer experience.

The position offers a gross base salary of €920/month with holiday and Christmas allowances, meal allowance of €154/month, and a total gross monthly compensation of €1,227.33, plus 5 days of training and 22 days of annual leave.

Qualifications

• Fluent Portuguese communication skills.
• Strong verbal communication and interpersonal skills.
• Customer-focused attitude and professional telephone manner.

Connaissances

Fluent Portuguese

Verbal communication

Interpersonal skills

Customer focus

Telephone manner

Outbound service

Description du poste

Portuguese Customer Service Representative - Outbound | Porto, Portugal

Location: Porto, Portugal
Work Model: On-site
Employment Type: Full-time | 40 hours/week
Schedule: Rotational 24/7 shifts, with 2 days off
Target Start Date: 23 November 2026 (TBC)

Role Overview

We are looking for a Portuguese-speaking Customer Service Representative to join an international team in Porto.

The role focuses on outbound customer service, engaging with customers over the phone, communicating professionally and delivering a positive customer experience.

Salary & Compensation

• Gross base salary: €920/month
• Holiday allowance: €76.67
• Christmas allowance: €76.67
• Meal allowance: €154/month
• Total gross monthly compensation: €1,227.33

Training & Benefits

• 5 days of fully paid training
• Training compensation: €50 for the 5-day training period
• Private health and dental insurance after signing the employment contract
• 22 days of annual leave
• Portuguese employment contract

Requirements & Eligibility

• Fluent Portuguese communication skills
• Strong verbal communication and interpersonal skills
• Customer-focused attitude and professional telephone manner
• Comfortable working in an outbound customer service environment
• Flexibility to work rotating 24/7 shifts
• EU citizenship or valid Portuguese residency with authorisation to work in Portugal

No visa sponsorship is available. Candidates must already have the legal right to work in Portugal.