Portuguese Banking Support Specialist – Lisbon

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid leave

Training program with stipend

Resumo da oferta

Savior Artigos Texteis Lda is seeking a Customer Support Specialist focused on the Portuguese language to join our Lisbon operation. The role emphasizes handling inquiries, processing requests, and tracking transactions within banking products, while maintaining strict regulatory compliance.

The position requires strong English and Portuguese language skills, previous contact center experience, and a customer- and results-driven mindset.

Qualificações

• 12th grade completion, ongoing university studies, or a Bachelor's degree.
• English level B2 minimum + Portuguese C1 or native.
• Banking sector experience preferred.
• Contact center experience (inbound/outbound).
• Strong written and spoken communication; customer- and results-oriented.

Responsabilidades

• Clarify customer inquiries, process requests, and track transactions.
• Adhere to internal and regulatory procedures.
• Build trust-based relationships with customers.
• Manage contacts to maximize satisfaction and loyalty.

Conhecimentos

Excellent communication

Oral and written skills

Customer-focused

Teamwork

Work under pressure

Formação académica

High school diploma

Bachelor's degree

Ferramentas

Banking knowledge

Descrição da oferta de emprego

Savior Artigos Texteis Lda is seeking a Customer Support Specialist focused on the Portuguese language to join our Lisbon operation. The role emphasizes handling inquiries, processing requests, and tracking transactions within banking products, while maintaining strict regulatory compliance.

The position requires strong English and Portuguese language skills, previous contact center experience, and a customer- and results-driven mindset.