Polish Speaking Customer Advisor (on-site)

Ignite; Sintra; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid introductory training

Career growth opportunities

Modern Lisbon office

Regular team events

Resumo da oferta

Ignite in Lisbon seeks a Polish-Speaking Customer Service Advisor to handle inquiries via phone, email, and live chat, delivering a seamless customer journey on-site in Portugal.

The role requires fluent Polish and English (B2) with full onboarding and paid training. Rotational shifts cover 5 days/week, 8 hours/day, in a modern office with relocation or local contract options.

Qualificações

• Polish fluency at native or near-native level.
• Solid English (B2) for company communications and software interfaces.

Responsabilidades

• Respond to Polish-speaking client inquiries promptly and professionally.
• Diagnose and resolve product or service issues via phone, email, and chat.
• Log all customer interactions accurately in the CRM/ticketing system.
• Collaborate with team leaders to refine support workflows and maintain high satisfaction.
• Ensure all interactions align with brand guidelines.

Conhecimentos

Polish fluent

English B2

Ferramentas

CRM systems

Ticketing systems

Descrição da oferta de emprego

• Location: 100% On-Site in Lisbon, Portugal
• Languages: Fluent Polish + English B2 (Minimum)
• Experience: Open to fresh graduates & entry-level candidates (Full paid training provided)
• Schedule: Rotational shifts (5 days/week, 8 hrs/day between 07:00 and 21:00)
• Option 1 (Relocation): €1,050.00 gross/month (x12) + Private room in shared flat (bills included) + Flight reimbursement

• Location: 100% On-Site in Lisbon, Portugal
• Languages: Fluent Polish + English B2 (Minimum)
• Experience: Open to fresh graduates & entry-level candidates (Full paid training provided)
• Schedule: Rotational shifts (5 days/week, 8 hrs/day between 07:00 and 21:00)
• Option 1 (Relocation): €1,050.00 gross/month (x12) + Private room in shared flat (bills included) + Flight reimbursement
• Option 2 (Local): €1,237.83 gross/month (x12)

Position Overview

Are you a fluent Polish speaker eager to build a dynamic career in sunny Lisbon? We are seeking a friendly, motivated Polish-Speaking Customer Service Advisor to join our energetic team on-site in Portugal. In this role, you will act as the primary brand ambassador for Polish-speaking clients, handling questions and addressing service issues via phone, email, and live chat to deliver a seamless customer journey.

Primary Responsibilities

• Respond to customer inquiries from Polish-speaking clients in a prompt, professional, and empathetic manner.
• Diagnose and resolve product or service issues across phone, chat, and email support channels.
• Log every customer interaction and relevant detail accurately within the internal database and CRM tools.
• Partner with colleagues and team leaders to refine customer support workflows and maintain high satisfaction rates.
• Maintain high standards of communication, ensuring all interactions align with brand guidelines.

Candidate Profile

• Language Proficiency: Native or near-native fluency in Polish alongside a solid B2 level in English (required for company communications and software interfaces).
• Work Experience: Previous background in customer support, sales, or client management is helpful, but not required. Complete onboarding will be supplied.
• Technical Aptitude: Basic digital literacy and ease with learning internal tools, customer platforms, and ticketing systems.
• Work Setup: Full availability to work 100% on-site at our modern corporate office in Lisbon.
• Availability: Ability to work rotational shifts covering 5 days per week, 8 hours per day, scheduled within an overall window from 07:00 to 21:00.

Compensation & Employment Packages

We offer two distinct compensation structures tailored to your current living situation:

Option 1: Complete Relocation Support (For candidates relocating to Lisbon)

• Base Remuneration: €1,050.00 gross per month (12 monthly payments per year).
• Provided Accommodation: Private bedroom in a shared corporate apartment with all basic utility bills (gas, water, electricity, internet) included.
• Travel Assistance: Reimbursement of your initial flight ticket to Lisbon following successful completion of your trial period.

Option 2: Local Contract (For candidates already residing in Lisbon)

• Base Remuneration: €1,237.83 gross per month (12 monthly payments per year).

Key Benefits & Workplace Culture

• Fully paid introductory training program covering systems, procedures, and product knowledge.
• Opportunities for internal advancement, career growth, and specialized skill development.
• Bright, modern office spaces in Lisbon accessible via convenient public transport links.
• An inclusive, international working environment complete with regular team events and social activities.