Polish Speaking Customer Advisor

Ignite; Sintra; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training program

Career growth

Modern Lisbon office

International culture

Resumo da oferta

The role offers two compensation structures: relocation with accommodation and flight reimbursement, or a local contract with a higher base, plus a paid training program and opportunities for internal growth.

Qualificações

• Polish language at native or near-native level.
• B2 level English for company communications.
• Willingness to work 100% on-site in Lisbon.

Responsabilidades

• Answer Polish-speaking client inquiries promptly and empathetically.
• Diagnose and resolve product or service issues via phone, chat, and email.
• Log interactions in CRM and internal database accurately.
• Collaborate with teammates to improve support workflows.
• Maintain brand-aligned communication standards.

Conhecimentos

Polish language

English (B2)

Customer service mindset

Formação académica

Fresh graduates welcome

Ferramentas

CRM basics

Ticketing systems

Descrição da oferta de emprego

• Location: 100% On-Site in Lisbon, Portugal


• Languages: Fluent Polish + English B2 (Minimum)


• Experience: Open to fresh graduates & entry-level candidates (Full paid training provided)


• Schedule: Rotational shifts (5 days/week, 8 hrs/day between 07:00 and 21:00)


• Option 1 (Relocation): €1,050.00 gross/month (x12) + Private room in shared flat (bills included) + Flight reimbursement


• Option 2 (Local): €1,237.83 gross/month (x12)

Position Overview

Are you a fluent Polish speaker eager to build a dynamic career in sunny Lisbon? We are seeking a friendly, motivated Polish-Speaking Customer Service Advisor to join our energetic team on-site in Portugal. In this role, you will act as the primary brand ambassador for Polish-speaking clients, handling questions and addressing service issues via phone, email, and live chat to deliver a seamless customer journey.

Primary Responsibilities

• Respond to customer inquiries from Polish-speaking clients in a prompt, professional, and empathetic manner.


• Diagnose and resolve product or service issues across phone, chat, and email support channels.


• Log every customer interaction and relevant detail accurately within the internal database and CRM tools.


• Partner with colleagues and team leaders to refine customer support workflows and maintain high satisfaction rates.


• Maintain high standards of communication, ensuring all interactions align with brand guidelines.

Candidate Profile

• Language Proficiency: Native or near-native fluency in Polish alongside a solid B2 level in English (required for company communications and software interfaces).


• Work Experience: Previous background in customer support, sales, or client management is helpful, but not required. Complete onboarding will be supplied.


• Technical Aptitude: Basic digital literacy and ease with learning internal tools, customer platforms, and ticketing systems.


• Work Setup: Full availability to work 100% on-site at our modern corporate office in Lisbon.


• Availability: Ability to work rotational shifts covering 5 days per week, 8 hours per day, scheduled within an overall window from 07:00 to 21:00.

Compensation & Employment Packages

We offer two distinct compensation structures tailored to your current living situation:

Option 1: Complete Relocation Support (For candidates relocating to Lisbon)

• Base Remuneration: €1,050.00 gross per month (12 monthly payments per year).


• Provided Accommodation: Private bedroom in a shared corporate apartment with all basic utility bills (gas, water, electricity, internet) included.


• Travel Assistance: Reimbursement of your initial flight ticket to Lisbon following successful completion of your trial period.

Option 2: Local Contract (For candidates already residing in Lisbon)

• Base Remuneration: €1,237.83 gross per month (12 monthly payments per year).

Key Benefits & Workplace Culture

• Fully paid introductory training program covering systems, procedures, and product knowledge.


• Opportunities for internal advancement, career growth, and specialized skill development.


• Bright, modern office spaces in Lisbon accessible via convenient public transport links.


• An inclusive, international working environment complete with regular team events and social activities.