Polish Speaking Customer Advisor

Ignite; Lisboa; Presencial; EUR 12 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid onboarding

Career growth

Modern office

Team events

Resumo da oferta

Ignite in Lisbon is hiring a Polish-speaking Customer Service Advisor to handle inquiries via phone, email, and live chat on-site in Portugal. You will be the brand ambassador for Polish-speaking clients and contribute to a seamless customer journey.

Two contract options exist: relocation with EUR 1,050 gross per month plus private accommodation, or local contract with EUR 1,237.83 gross per month. Roles require fluent Polish and English (B2) and rotational shifts 07:00–21:00, 5 days per week.

Qualificações

• Polish native or near-native with English B2 level for company communications and interfaces.
• On-site in Lisbon with full availability for 5 days a week, 8 hours per day within 07:00–21:00 window.
• Full onboarding and training provided.
• Experience in customer support is helpful but not required.

Responsabilidades

• Respond to Polish-speaking customers via phone, email, and live chat in a prompt, professional manner.
• Diagnose and resolve product or service issues across channels to ensure user satisfaction.
• Log interactions accurately in CRM and update relevant details.
• Collaborate with team to improve workflows and maintain high satisfaction rates.
• Ensure all interactions align with brand standards and guidelines.

Conhecimentos

Polish language

English proficiency

Customer service

Communication

CRM knowledge

Ferramentas

CRM software

Ticketing systems

Descrição da oferta de emprego

Salary: EUR 1,237.83 gross per month (Local Option) or EUR 1,050.00 gross per month + corporate housing (Relocation Option)

Location: 100% On-Site in Lisbon, Portugal

Languages: Fluent Polish + English B2 (Minimum)

Experience: Open to fresh graduates & entry-level candidates (Full paid training provided)

Schedule: Rotational shifts (5 days/week, 8 hrs/day between 07:00 and 21:00)

Position Overview

Are you a fluent Polish speaker eager to build a dynamic career in sunny Lisbon? We are searching for a friendly, motivated Polish-Speaking Customer Service Advisor to join our energetic team on-site in Portugal. In this role, you will act as the primary brand ambassador for Polish-speaking clients, handling questions and addressing service issues via phone, email, and live chat to deliver a seamless customer journey. In this engaging environment, you will help global brands deliver exceptional client care while building a rewarding international career within a vibrant European capital.

Primary Responsibilities

• Customer Support: Respond to customer inquiries from Polish-speaking clients in a prompt, professional, empathetic, and courteous manner.
• Issue Resolution: Diagnose and resolve product or service issues methodically across phone, chat, and email support channels to guarantee complete user satisfaction.
• CRM Administration: Log every customer interaction, update, and relevant detail accurately within the internal database and CRM tools with absolute precision.
• Team Collaboration: Partner with colleagues, supervisors, and team leaders to refine customer support workflows and maintain high satisfaction rates.
• Brand Standards: Maintain high standards of communication, ensuring all interactions align with corporate guidelines and deliver a positive brand experience.

Candidate Profile

• Language Proficiency: Native or near-native fluency in Polish alongside a solid B2 level in English (required for company communications and software interfaces).
• Work Experience: Previous background in customer support, sales, or client management is helpful, but not required. Complete onboarding and training will be supplied.
• Technical Aptitude: Basic digital literacy and ease with learning internal tools, customer platforms, and ticketing systems efficiently.
• Work Setup: Full availability and commitment to work 100% on-site at our modern corporate office in Lisbon (remote work is not available).
• Availability: Ability to work rotational shifts covering 5 days per week, 8 hours per day, scheduled within an overall operating window from 07:00 to 21:00.

Compensation & Employment Packages

Candidates can choose between two tailored contract options depending on whether they require relocation support to Lisbon:

• Option 1: Complete Relocation Support (For candidates relocating to Lisbon)
  • Base Remuneration: EUR 1,050.00 gross per month (12 monthly payments per year).
  • Provided Accommodation: Private bedroom in a shared corporate apartment with all basic utility bills (gas, water, electricity, internet) included.
  • Travel Assistance: Reimbursement of your initial flight ticket to Lisbon following successful completion of your trial period, plus arrival support.
• Option 2: Local Contract (For candidates already residing in Lisbon)
  • Base Remuneration: EUR 1,237.83 gross per month (12 monthly payments per year).

Key Benefits & Workplace Culture

• Paid Onboarding: Fully paid introductory training program covering systems, procedures, and product knowledge starting from day one.
• Career Growth: Clear opportunities for internal advancement, career growth, and specialized skill development within the organization.
• Modern Facilities: Bright, modern office spaces in Lisbon accessible via convenient public transport links.
• Workplace Culture: An inclusive, international working environment complete with regular team events, sports clubs, and social activities.