Polish Customer Support in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Onsite office environment

Meal allowances

Resumo da oferta

Cross Border Talents is hiring a Customer Specialist to support international customers across multiple channels. You will resolve inquiries, guide users through processes, and document interactions accurately in our systems.

Fluent Polish (C1/C2) and English (B2) are required. EU citizenship or Portuguese residency is necessary. The role offers onsite work with competitive compensation and relocation benefits for the right candidate.

Qualificações

• Polish (C1/C2) and English (B2) proficiency.
• EU citizenship or Portuguese residency required.
• Strong analytical, creative, and communication abilities.
• Mindset: professional, detail-oriented, proactive, eager to learn in CS.

Responsabilidades

• Provide friendly, professional customer support via phone, email, live chat and other channels.
• Assist customers with questions about products, services, orders, accounts, payments and deliveries.
• Understand customer needs and offer clear, accurate solutions.
• Document interactions accurately in internal systems and follow company procedures.
• Escalate complex or sensitive cases to the appropriate department when needed.

Conhecimentos

Polish (C1/C2)

English (B2)

Analytical

Creative

Communication

Descrição da oferta de emprego

Build Your Career as a Customer Service Specialist – International Project!

Join a dynamic and customer-focused team where communication, problem-solving, and customer satisfaction are at the heart of every interaction. If you enjoy helping people, finding solutions, and providing professional support, this is a great opportunity to develop your customer service skills while working in an international and fast-paced environment.

Role Overview:

As a Customer Specialist, you will be responsible for assisting customers with a variety of questions, requests, and concerns. Through phone, email, live chat, and other support channels, you’ll provide accurate information, understand customer needs, resolve issues, and ensure every interaction is handled efficiently and professionally.

Key Responsibilities:

• Provide friendly, professional, and efficient customer support via phone, email, live chat, and other available channels.
• Assist customers with questions related to products, services, orders, accounts, payments, deliveries, and general requests.
• Understand customer needs and provide clear, accurate, and practical solutions.
• Guide customers through different processes, platforms, and services while ensuring information is easy to understand.
• Handle customer concerns and complaints professionally, maintaining a positive and solution-oriented approach.
• Provide accurate information about products, services, policies, procedures, and available solutions.
• Accurately document customer interactions, requests, actions taken, and resolutions in internal systems.
• Follow established company procedures, service guidelines, and quality standards.
• Escalate complex, urgent, or sensitive cases to the appropriate department when necessary.
• Collaborate with internal teams to ensure customer requests and issues are resolved efficiently and within the required timeframe
• Meet established KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates.
• Stay up to date with company products, services, policies, procedures, and best practices through ongoing training and development.

Requirements:

• Language Skills: Fluent inPolish (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Health & Life Insurance:Comprehensive protection for your well-being
• Relocation Package:Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment