PCI Compliance & Customer Success Specialist

VikingCloud; Lisboa; On-site; EUR 18,000 - 30,000; Full time

Job summary

VikingCloud in Portugal is seeking a PCI Compliance Specialist for the PDS Program to deliver outstanding customer service and support compliant risk management initiatives in a security-focused environment.

You will collaborate with cross-functional teams, meet daily and monthly KPIs, and identify opportunities to recommend and upsell security and compliance products while maintaining a professional phone presence and attentive listening skills.

Qualifications

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center.
• 1+ years of proven experience in sales, preferably in remote or virtual environments.
• Fluency in English, C1 level.
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Team player with a positive attitude, that enjoys sales and customer service.
• Attentive listener with clear and confident communication.
• Professional phone presence and soft skills.
• Detail-oriented and able to handle multiple tasks.
• Solid decision-making and problem-solving abilities.
• Available to work flexible shifts while displaying impeccable schedule adherence.

Responsibilities

• Provide outstanding customer service in every interaction.
• Collaborate effectively with the team, aligned with company goals.
• Meet daily, weekly, and monthly KPIs to support customer needs.
• Contribute to the team’s efforts in growing the business.
• Recognize chances to recommend and upsell security and compliance products based on customer profiles.

Skills

Fluent English

Customer service

Team player

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

VikingCloud in Portugal is seeking a PCI Compliance Specialist for the PDS Program to deliver outstanding customer service and support compliant risk management initiatives in a security-focused environment.

You will collaborate with cross-functional teams, meet daily and monthly KPIs, and identify opportunities to recommend and upsell security and compliance products while maintaining a professional phone presence and attentive listening skills.