Partner Solutions Architect (Pan-EMEA GSI)

Datadog, Inc.; Lisboa; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

RSUs

ESPP

Job summary

Datadog, Inc. is seeking a highly experienced Partner Solution Architect to accelerate our partner ecosystem. You will onboard and certify partner resources, lead joint business planning, and enable partner teams with demonstrations and value proofs. You will represent partner concerns to Datadog product and engineering teams and help prioritize new features.

You will work in a hybrid environment, collaborating across global teams to drive partner success and Datadog platform adoption.

Qualifications

• Solid technical grounding with hands-on IT Development and/or Operations.
• 10–15 years of experience in a customer or partner facing technical role.
• Self-starter, tech-savvy with business acumen and ability to articulate value.
• Confident presentation skills.
• Hands-on experience in two or more areas: Observability, Public Cloud, Containerization, Dev/Scripting, Config Mgmt, CI/CD.

Responsibilities

• Onboard, train, enable, and certify partner resources.
• Lead joint business planning and ensure alignment between Datadog and Partner teams.
• Support partner initiatives such as customer demos and proofs of value; conduct enablement workshops.
• Advocate for Partners' technical needs with Datadog teams and drive resolution.
• Analyze partner services and recommend enhancing adoption of Datadog features.
• Collaborate with product management, engineering and services to identify and prioritize new features.
• Evolve lead/best practices for platform adoption and success.

Skills

Technical grounding

Customer-facing experience

Presentation skills

Self-starter

Tools

Datadog

Docker

Kubernetes

OpenShift

Terraform

Ansible

Jenkins

GitLab

Python

JavaScript

Ruby

Job description

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog's Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

• Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
• Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
• Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
• Advocate on behalf of Partners' technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
• Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
• Collaborate with Datadog's product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
• Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.

Who You Are:

• Possess a solid technical grounding with hands-on experience of IT Development and/or Operations
• Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role
• A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
• Confident presentation skills
• Desired hands-on experience in two or more of the following areas:
• Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
• Public Cloud: AWS, Azure, GCP, or Alibaba
• Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
• Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
• Config Mgmt: Terraform, Ansible, Puppet, Chef
• CI / CD: Jenkins, Gitlab

Bonus Points:

• Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.)
• Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM)
• Previous experience with root-cause-analysis, troubleshooting, debugging Datadog values people from all walks of life.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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