Core Network Customer Technical Project Manager - IMS/VoLTE

Capgemini Engineering; Fundão; Híbrido; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and life insurance

Career growth programs

Exciting national and international projects

Resumo da oferta

A leading technology company in Portugal seeks a Packet Core / IMS Expert responsible for the delivery of Packet Core and IMS network elements. The role requires proven experience in telecom network delivery, including deployment and integration of network nodes. Candidates should have strong problem-solving skills and the ability to manage multiple tasks under pressure. This position offers a supportive work-life balance in a multicultural team with opportunities for career growth and access to training and certifications.

Qualificações

• Proven experience in telecom network delivery environments.
• Hands-on experience in deployment, integration, and migration of Packet Core or IMS nodes.
• Solid troubleshooting skills and ability to work under pressure.

Responsabilidades

• Deliver technical solutions according to approved designs.
• Execute deployment and configuration of network nodes.
• Manage trouble tickets through internal tools.
• Execute System and Functional ATP test cases with proper documentation.
• Troubleshoot issues during deployment, integration, ATP and migration with cross-team coordination.
• Open and manage trouble tickets through JIRA and Salesforce.
• Support service migrations and care handovers.
• Perform feature activation testing and software upgrades.
• Provide post-upgrade support with Care / 4LS teams during incidents.
• Deliver knowledge transfer sessions and contribute to continuous improvement.

Conhecimentos

Packet Core or IMS expertise

Deployment and integration skills

Problem-solving under pressure

Strong communication skills

Ferramentas

JIRA

Salesforce

Descrição da oferta de emprego

Overview

Your Role
As a Packet Core / IMS Expert, you will be responsible for the end-to-end technical delivery of Packet Core or IMS network elements, ensuring high-quality deployment, integration, testing, migration and software lifecycle management in accordance with approved designs and customer requirements.

You will work closely with delivery, care, TPM and customer teams to guarantee stable service delivery, successful handovers and continuous improvement across the project lifecycle.

Responsibilities

• Deliver Packet Core / IMS technical solutions according to approved LLD.
• Generate and validate Instantiation Templates, MOPs and data fill sheets.
• Perform onboarding, deployment, integration and configuration of network nodes.
• Execute System and Functional ATP test cases, ensuring proper documentation and artifacts.
• Troubleshoot issues during deployment, integration, ATP and migration, coordinating with Care, TPM and customer teams.
• Open and manage trouble tickets through internal tools such as JIRA and Salesforce.
• Support Packet Core / IMS service migrations and delivery-to-care handover.
• Perform feature activation testing.
• Prepare and execute software upgrade activities, including lab testing, golden MOP preparation and production upgrades.
• Provide 4-eye support and post-upgrade support, working closely with Care / 4LS teams during incidents.
• Deliver knowledge transfer sessions and contribute to continuous improvement through lessons learned.
• Provide L2 support, where explicitly agreed per project.
• Contribute to node certification development in coordination with KMCD.

Qualifications

• Proven experience as a Packet Core or IMS Expert / Specialist in telecom network delivery environments.
• Hands-on experience in deployment, integration, testing, migration and upgrade of Packet Core or IMS nodes.
• Strong understanding of LLD-driven delivery, MOP execution and ATP processes.
• Experience working with care, operations and customer teams in live network environments.
• Solid troubleshooting skills and ability to work under pressure during critical activities.
• Familiarity with internal delivery processes and ticketing tools (e.g. JIRA, Salesforce).
• Good communication skills and ability to collaborate in multicultural, cross-functional teams.
• Experience in at least one of the following domains is required:
• Packet Core (PaCo) – CMG
• OR Packet Core (PaCo) – CMM
• OR Packet Core (PaCo) – ePDG
• OR Packet Core (PaCo) – NRD
• OR IMS – SBC

What you’ll love about working here

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work-life balance.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Access valuable training and certifications in cutting-edge technologies.
• Engage in exciting national and international projects.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

About Capgemini

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.