OtC Customer Service Trainee (Hybrid)

Solvay (FR); Lisboa; Híbrido; EUR 10 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Lunch allowance

Home office allowance

Discounts on services

Birthday day off

Free language courses

Restaurant/hotel discounts

Well-being and work-life balance

Resumo da oferta

Solvay is seeking an OtC Customer Service Intern to join our Order-to-Cash team in Portugal, Lisboa. You will support order management, data accuracy, and customer documentation while gaining exposure to end-to-end supply chain processes and cross-functional collaboration.

Working in a hybrid setup for 12 months, you will assist with order entry, documentation, ERP/CRM data maintenance, and delivery reporting, contributing to a smooth flow of information for our global customers.

Qualificações

• Basic understanding of the Order-to-Cash / Supply Chain process.
• Familiarity with Microsoft Office Suite (especially Excel).
• English proficiency required; additional languages (French, German) are a plus.

Responsabilidades

• Assist with entry, monitoring, and tracking of customer orders to ensure timely processing.
• Manage shipping documents, invoices, and customer files with Logistics and Credit teams.
• Ensure customer information and order details are updated in ERP/CRM systems.
• Support communication between Customer Service, Sales, and Logistics to resolve delays.
• Assist in compiling weekly/monthly reports on delivery performance and order status.
• Identify simple ways to streamline OtC administrative tasks.

Conhecimentos

O2C knowledge

Excel

English proficiency

Communication

Team collaboration

Formação académica

Relevant education degree in Supply Chain, International Business, Logistics, Communications

Ferramentas

ERP/CRM systems

Descrição da oferta de emprego

Solvay is seeking an OtC Customer Service Intern to join our Order-to-Cash team in Portugal, Lisboa. You will support order management, data accuracy, and customer documentation while gaining exposure to end-to-end supply chain processes and cross-functional collaboration.

Working in a hybrid setup for 12 months, you will assist with order entry, documentation, ERP/CRM data maintenance, and delivery reporting, contributing to a smooth flow of information for our global customers.