Operations Manager - Implementation Consultant Team

Vaco by Highspring; Lisboa; Presencial; EUR 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Compensation

Professional Growth Opportunities

Collaborative Environment

Resumo da oferta

Vaco by Highspring is looking for an Operations Manager for the Implementation Consultant Team in Lisbon, Portugal. The successful candidate will oversee a team of ~20 consultants, ensuring high quality and consistent implementation of Enterprise Suites, all while aligning with U.S. time zones.

With a minimum of 7 years in financial software implementation and 3 years in people management, you'll set performance standards and manage client outcomes effectively. A competitive compensation package and opportunities for professional growth are offered.

Qualificações

• 7+ years of experience in financial software implementation.
• 3+ years of people management experience in a delivery environment.
• Strong understanding of accounting principles and financial systems.

Responsabilidades

• Translate business goals into clear, measurable team outcomes.
• Define success across delivery, quality, and team performance.
• Monitor performance against defined criteria and drive accountability.

Conhecimentos

Financial software implementation

People management

Accounting principles

Process adherence

Client-facing experience

Formação académica

Bachelor’s degree in relevant field

Descrição da oferta de emprego

Operations Manager – Implementation Consultant Team

Location: Onsite Lisbon, Portugal

Overview

The Operations Manager is accountable for the performance, quality, and consistency of a team of Implementation Consultants (ICs) delivering end‑to‑end implementations of Enterprise Suites. This role defines success criteria, owns delivery outcomes, quality standards, process compliance, and personnel performance across a cohort of ~20 consultants. Success is defined by predictable, high‑quality execution at scale—not individual effort. This role requires flexibility to align with U.S. time zones, ensuring seamless collaboration with clients and teams. Experience in QuickBooks products is a plus.

Responsibilities

• Translate business goals into clear, measurable team outcomes
• Define what success looks like across delivery, quality, client experience, and team performance—ensuring expectations are explicit, aligned to program goals, and understood by all consultants.
• Establish and operationalize performance standards across the team
• Set consistent benchmarks for quality, timelines, documentation, and client outcomes, and ensure they are embedded into day‑to‑day execution, coaching, and evaluation.
• Track performance against defined criteria and drive accountability
• Monitor outcomes in real time, identify gaps early, and take corrective action to ensure delivery, quality, and team performance consistently meet defined standards.

Manage Client Outcome

• Project team goes‑live with clear understanding and confidence
• Engagement reflects a professional, high‑touch mid‑market experience
• Issues are fully resolved and clearly communicated

Process Discipline

• Ensure that Implementation Consultants consistently follow defined workflows, documentation standards, and escalation paths
• Documentation is complete, structured, and enables continuity across the team

Team Performance

• Implementation Consultants operate at a consistent performance bar with clear accountability
• New hires ramp quickly and reach productivity early
• Underperformance is addressed quickly and directly

Production & Quality

• Own delivery outcomes across all consultant engagements
• Ensure work is on time, on scope, and aligned to quality expectations
• Monitor portfolio health (timeline, risk, workload balance) and intervene as needed
• Establish and reinforce quality standards across discovery, configuration, and go‑live
• Implement quality checks at key stages
• Identify patterns of rework or defects
• Ensure implementations meet expectations for accuracy, completeness, and client readiness
• Reinforce a mid‑market, consultative delivery bar across all interactions

Compliance with Policy, Process, and Procedures

• Enforce adherence to defined implementation workflows and operating standards
• Ensure consistent use of documentation templates, tools and systems, and handoff and escalation protocols
• Drive consistency in how ICs execute discovery, configure solutions, and communicate with clients
• Identify gaps or breakdowns in process and partner with leadership to improve
• Reinforce an environment where process is followed, not bypassed

Personnel Performance Management

• Directly manage a team of ~20 Implementation Consultants
• Set clear expectations for performance, quality, and client interaction standards
• Provide ongoing, actionable coaching and feedback
• Monitor individual and team performance and take action where needed
• Address underperformance quickly and directly
• Identify and leverage top performers (complex work, mentoring, support)
• Partner with Enablement/QA on onboarding, training, and speed to productivity
• Build a culture of accountability, ownership and consistent execution

Basic Qualifications

• 7+ years of experience in financial software implementation, ERP delivery, or consulting operations
• 3+ years of people management experience in a delivery or client‑facing environment
• Strong understanding of accounting principles and financial systems
• Proven ability to manage team‑based delivery of complex engagements
• Experience driving process adherence and quality at scale
• Availability to work U.S. hours

Preferred Qualifications

• Experience managing implementation or consulting teams in a global delivery model
• Familiarity with QuickBooks ecosystem
• Experience supporting mid‑market or enterprise clients
• Background in scaling teams in evolving or early‑stage programs

What we offer

• Competitive Compensation: A salary package that reflects your skills, experience, and contributions, along with performance‑based bonuses.
• Professional Growth: Access to continuous learning opportunities, including certifications, training programs, and workshops to help you stay ahead in your career.
• Collaborative Environment: A supportive and inclusive work culture that values teamwork, innovation, and open communication.
• Join a project with exceptional opportunities to grow on your career and explore new areas of interest

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) are committed to the full inclusion of all qualified individuals and do not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail]. Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.