Operations Leader, AI-Driven Global Migrations

Deel; Portugal; Híbrido; EUR 95 000 - 138 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock grant opportunities

Flexible working office membership

Optional hybrid/flexible arrangements

Resumo da oferta

Deel is seeking a sharp, hands‑on operator to lead one of our biggest and most complex client migration programs, focusing on Deel Local Payroll migrations, mapping issues, and cross‑team coordination. You’ll work with product, engineering, compliance, and operations to resolve blockers, automate status reporting, and drive improvements with AI-based tools.

The role blends hands-on problem solving with leadership and program management.

Qualificações

• 5+ years of operations experience in fast-paced environments.
• Ability to leverage AI and automation to improve workflows.
• Experience partnering with product and engineering teams.
• Experience with data mapping and reconciliation.
• Mentor small to mid-sized teams; KPI-driven.
• Payroll or payments experience is a plus.

Responsabilidades

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
• Ensure adherence to operational controls, compliance requirements, and risk management practices.
• Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards.
• Monitor operational performance metrics and escalation risks or gaps to leadership.
• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
• Expand and improve self-service options to reduce dependency on manual support.
• Implement regular feedback loops to capture insights and inform continuous improvement.
• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
• Track and report operational outcomes, providing insights and recommendations to leadership.
• Execute operational projects and strategic initiatives in collaboration with senior leaders.

Conhecimentos

Operations

AI automation

Data mapping

Team mentorship

Analytical skills

Cross-functional collaboration

Payroll systems

SQL

Ferramentas

SQL

Descrição da oferta de emprego

Deel is seeking a sharp, hands‑on operator to lead one of our biggest and most complex client migration programs, focusing on Deel Local Payroll migrations, mapping issues, and cross‑team coordination. You’ll work with product, engineering, compliance, and operations to resolve blockers, automate status reporting, and drive improvements with AI-based tools.

The role blends hands-on problem solving with leadership and program management.