Operations Customer Expert – AI Technology Platform

Cross Border Talents; Lisboa; Vor Ort; EUR 22.000 - 30.000; Vollzeit

Zusammenfassung

Cross Border Talents in Lisbon is seeking an English-speaking Operations Customer Expert to support users of an international AI technology platform. You will handle account access, billing inquiries and product-related questions, using strong software know-how to guide users through the platform.

This role emphasizes customer care with practical technical support, no prior AI experience required. You will receive training in English and work in a full-time operations team with rotating shifts.

Qualifikationen

• Good level of English for customer communication and training.
• Strong computer literacy and familiarity with software or digital products.
• Problem-solving skills and attention to detail.
• Customer service or technical support experience is advantageous.
• Portuguese residence permit and work authorization required.

Aufgaben

• Respond to customer inquiries via chat, email and phone.
• Assist with account access, billing and invoicing questions.
• Explain product features and guide users through platform processes.
• Investigate issues, document interactions and escalate when needed.

Kenntnisse

English proficiency

Computer literacy

Problem solving

Customer service experience

AI tools familiarity

Jobbeschreibung

Operations Customer Expert – AI Technology Platform

About the role

Cross Border Talents is recruiting English-speaking Operations Customer Experts for a project supporting users of an international AI technology platform. The role combines customer care with practical technical support. You will help individual users and business customers with account access, billing questions and product-related inquiries. Previous experience in artificial intelligence is not required; confidence with software and digital tools is more important.

Key responsibilities

• Respond to customer inquiries through chat, email and phone.
• Assist with account access, billing and invoicing questions.
• Explain product features and guide users through platform-related processes.
• Investigate issues, document interactions and elevate cases when needed.

Requirements

• Good level of English for customer communication and training.
• Strong computer literacy and understanding of software or digital products.
• Problem-solving skills and attention to detail.
• Customer service or technical support experience is an advantage.
• Previous AI industry experience is not essential.
• A valid Portuguese residence permit and legal authorisation to work in Portugal are required.

Work conditions

• Location: Lisbon, Portugal.
• Full-time customer operations role.
• Shift pattern depends on the assigned team and may include rotational coverage.
• Technical-focused training is provided in English.