Operational Resilience Officer

act digital; Lisboa; Hybrid; EUR 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work schedule

Continuous improvement culture

Job summary

act digital is seeking an Operational Resilience Officer in Lisbon. This full-time role combines on-site and remote work with a hybrid schedule (2 days on site per week).

You will lead BIA campaigns, develop and test Business Continuity Plans, and support crisis management activities to strengthen service continuity. The role requires at least 3 years in resilience, risk management or crisis management, with strong analytical and communication skills and fluency in English; Portuguese or Spanish

Qualifications

• Experience in operational resilience, risk management or crisis management.
• Hands-on knowledge of BIA and BCP development.
• Familiarity with resilience frameworks and continuous improvement.

Responsibilities

• Lead BIA campaigns and translate findings into risk insights and actions.
• Develop, maintain and test Business Continuity Plans and recovery solutions.
• Support crisis management processes, including playbooks and training.
• Create resilience framework documentation, reports and action plans.
• Collaborate with internal teams and external partners to improve incident readiness.

Skills

Operational resilience

Risk management

Business continuity

Crisis management

BIA/BCP development

Stakeholder collaboration

Analytical skills

English proficiency

Attention to detail

Job description

We are looking for an Operational Resilience Officer to strengthen continuity planning and crisis readiness across critical services.

Location: Lisbon, Portugal (hybrid, 2 days per week on site)

Employment: Full-time

Responsibilities

• Lead Business Impact Analysis (BIA) campaigns and turn findings into clear risk insights and remediation actions.
• Develop, maintain and test Business Continuity Plans (BCPs) and recovery solutions.
• Support crisis management processes, including playbooks, contact directories, training and awareness activities.
• Create and maintain operational resilience framework documentation, reports and action plans.
• Work with internal teams and external partners to improve preparedness for operational, cyber and other disruptive events.

Required skills and experience

• At least 3 years of experience in operational resilience, risk management, business continuity or crisis management.
• Practical knowledge of BIA, BCP development and resilience frameworks.
• Strong analytical, communication and stakeholder collaboration skills.
• Excellent written and spoken English; Portuguese or Spanish is useful.
• Strong attention to detail, adaptability and a continuous improvement mindset.

This is a full-time role based in Lisbon, with a hybrid schedule of 2 on-site days per week.