Onsite AI Support Specialist - 24/7 Customer Care

Cross Border Talents; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health and dental insurance

Resumo da oferta

Cross Border Talents is seeking an Operations Customer Expert to deliver professional support to individual and business customers in an onsite, fast-paced AI environment. Fluent English is required, with a focus on efficient troubleshooting and clear communication across channels.

The role covers billing assistance, account inquiries, and product guidance, with full-time onsite hours, 40 hours per week, and a 12-month contract progression plan.

Qualificações

• Fluent English required.
• Experience or interest in tech support.
• Customer-focused and able to troubleshoot issues.

Responsabilidades

• Provide customer support across multiple channels, troubleshooting and resolving issues efficiently.
• Assist customers with billing, invoicing, and account-related matters.
• Troubleshoot account access and technical issues.
• Guide, support, and train customers on the use of the company's products.
• Deliver timely, accurate, and customer-focused responses.
• Maintain high service quality and meet customer satisfaction and quality targets.

Conhecimentos

English Fluent

Tech support

Descrição da oferta de emprego

Cross Border Talents is seeking an Operations Customer Expert to deliver professional support to individual and business customers in an onsite, fast-paced AI environment. Fluent English is required, with a focus on efficient troubleshooting and clear communication across channels.

The role covers billing assistance, account inquiries, and product guidance, with full-time onsite hours, 40 hours per week, and a 12-month contract progression plan.