Online Support Specialist - Training Provided

CoreStruct Solutions; Funchal; Remote; EUR 14,000 - 18,000; Full time

Job summary

CoreStruct Solutions in Funchal, Portugal is seeking an Online Consultant to deliver outstanding customer support across email, chat, and social media. You will handle inquiries, resolve issues, and guide customers on our products and services in a fast-paced, remote environment.

The role requires strong written and verbal communication, English fluency, and the ability to multitask independently. No prior experience is required as training is provided, and the position is open to all genders.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Fluent in English; additional languages are a plus.
• Strong written and verbal communication skills.
• Ability to multitask and work independently in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and complaints through email, chat, or social media channels
• Provide accurate information and guidance on products or services offered
• Troubleshoot technical issues and escalate to appropriate departments when necessary
• Maintain positive relationships with customers by addressing their concerns in a timely manner
• Continuously improve knowledge of products and services to better assist customers

Skills

Customer service

Multitasking

Fluent English

Online platforms

Education

High school diploma

Bachelor's degree preferred

Tools

Email

Chat platforms

Job description

CoreStruct Solutions in Funchal, Portugal is seeking an Online Consultant to deliver outstanding customer support across email, chat, and social media. You will handle inquiries, resolve issues, and guide customers on our products and services in a fast-paced, remote environment.

The role requires strong written and verbal communication, English fluency, and the ability to multitask independently. No prior experience is required as training is provided, and the position is open to all genders.