Online Consultant - Part Time (Braga, Portugal)

NextWave Publications; Braga; On-site; EUR 12,000 - 18,000; Part time

Benefits offered by this job

Accommodation assistance

Visa sponsorship

Part-time hours with potential for FT

Job summary

NextWave Publications seeks an Online Consultant to deliver exceptional customer service via email, chat, and social media from Braga, Portugal. Team-based yet able to work independently, you will handle inquiries, recommend products, and maintain client records.

The role offers part-time hours with potential for full-time in the future, visa sponsorship may be available, and accommodation assistance if needed.

Qualifications

• Previous experience in customer service or sales is preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and ability to work well under pressure.
• Proficiency in Microsoft Office and experience using online communication tools such as email, chat, and social media platforms.
• Ability to work independently as well as part of a team.
• Fluent in English (additional language skills are a plus).
• Must be able to work flexible hours (including evenings, weekends, and holidays).

Responsibilities

• Communicate with clients through email, chat, and social media to assist them with their inquiries and provide product recommendations.
• Maintain a positive attitude while handling challenging situations and resolving customer complaints.
• Build strong relationships with customers by understanding their needs and preferences.
• Stay up-to-date on product knowledge and industry trends to effectively answer client questions.
• Collaborate with team members to develop strategies for improving customer satisfaction and retention rates.
• Keep accurate records of all interactions with clients in our database.

Skills

Customer service

Communication

Problem solving

Fluent English

Independent & team player

Tools

Microsoft Office

Email & chat tools

Social media platforms

Job description

Online consultant vacancy in Braga Portugal

Online Consultant - Part Time (Braga, Portugal)

We are seeking a highly motivated and organized individual to join our team as an Online Consultant. As an Online Consultant, you will be responsible for providing excellent customer service and support to our clients through various online platforms.

Key Responsibilities

• Communicate with clients through email, chat, and social media to assist them with their inquiries and provide product recommendations
• Maintain a positive attitude while handling challenging situations and resolving customer complaints
• Build strong relationships with customers by understanding their needs and preferences
• Stay up-to-date on product knowledge and industry trends to effectively answer client questions
• Collaborate with team members to develop strategies for improving customer satisfaction and retention rates
• Keep accurate records of all interactions with clients in our database

Requirements

• Previous experience in customer service or sales is preferred
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and ability to work well under pressure
• Proficiency in Microsoft Office and experience using online communication tools such as email, chat, and social media platforms
• Ability to work independently as well as part of a team
• Fluent in English (additional language skills are a plus)
• Must be able to work flexible hours (including evenings, weekends, and holidays)

Our company values diversity and encourages individuals of all backgrounds to apply. We offer competitive salary, part-time hours with potential for full-time in the future, accommodation assistance if needed, and visa sponsorship for qualified candidates.

If you are a self-starter who is passionate about delivering excellent customer service, we want to hear from you!