Night Auditor (m/w) ***2027 summer season | 4 nights on, 4 nights off***

Vila Joya - Home, Restaurant & Spa; Albufeira; Presencial; EUR 13.000 - 20.000; Jornada completa

Descripción de la vacante

Vila Joya - Home, Restaurant & Spa is seeking a dedicated Night Auditor to manage the overnight operation with discreet guest service and precise financial and operational duties. The role supports the transition into the morning shift and requires balancing and reporting nightly transactions.

Shifts run 22:00–08:00 on Mon-Tue and 20:00–08:00 Wed-Sun, with a 40-hour full-time contract in blocks of four nights on, followed by four days off.

Responsabilidades

• Handle overnight guest requests, calls, wake-up calls, and special needs with professionalism and discretion.
• Maintain an atmosphere of calm, hospitality, and confidentiality throughout the night.
• Provide clear communication to the morning teams through accurate handover notes regarding guest issues or requests.
• Serve as the main point of contact for any overnight incidents, ensuring guest comfort, and safety at all times.
• Conduct periodic walkthroughs to monitor property areas, identifying any maintenance or security concerns and reporting them promptly.
• Follow Vila Joya’s safety protocols and emergency procedures when necessary.
• Uphold guest privacy and maintain the highest standard of discretion.
• Complete all end-of-day audit procedures, balancing and reconciling transactions and revenue postings.
• Verify the accuracy of room charges, payments, departmental postings, and guest folios.
• Prepare all required nightly financial and operational reports for management.
• Update the PMS and ensure all discrepancies are corrected before the start of the morning shift.
• Document all relevant events in a clear, structured handover for operational continuity.

Descripción del empleo

General Functions

We are seeking a dedicated and detail-oriented Night Auditor to ensure a seamless overnight operation at Vila Joya. This role combines discreet guest service with meticulous financial and operational responsibilities, guaranteeing the accuracy, calm, and continuity that define our standards of excellence.

General Functions

We are seeking a dedicated and detail-oriented Night Auditor to ensure a seamless overnight operation at Vila Joya. This role combines discreet guest service with meticulous financial and operational responsibilities, guaranteeing the accuracy, calm, and continuity that define our standards of excellence.

As the primary point of contact during the night, the Night Auditor works independently with confidence and precision, supporting both guest needs and the transition into the following day.

Rota: 4 nights on, 4 nights off. A full time 40 hour contract, worked in blocks of four consecutive night shifts followed by four days off. Nights run 22:00 to 08:00 on Mondays and Tuesdays and 20:00 to 08:00 from Wednesday to Sunday.

Key Responsibilities

Guest Service

• Handle overnight guest requests, calls, wake-up calls, and special needs with professionalism and discretion.
• Maintain an atmosphere of calm, hospitality, and confidentiality throughout the night.
• Provide clear communication to the morning teams through accurate handover notes regarding guest issues or requests.

Safety & Property Oversight

• Serve as the main point of contact for any overnight incidents, ensuring guest comfort, and safety at all times.
• Conduct periodic walkthroughs to monitor property areas, identifying any maintenance or security concerns and reporting them promptly.
• Follow Vila Joya’s safety protocols and emergency procedures when necessary.
• Uphold guest privacy and maintain the highest standard of discretion.

Reporting & Night Audit Duties

• Complete all end-of-day audit procedures, balancing and reconciling transactions and revenue postings.
• Verify the accuracy of room charges, payments, departmental postings, and guest folios.
• Prepare all required nightly financial and operational reports for management.
• Update the PMS and ensure all discrepancies are corrected before the start of the morning shift.
• Document all relevant events in a clear, structured handover for operational continuity.

These responsibilities reflect the core of the position, while other duties may arise in response to the rhythm of the house, guest needs, or special events.