Network & Telecommunications Technician (2Nd Line Support)

Inetum; Almada; Presencial; EUR 42 000 - 54 000; Tempo integral

Resumo da oferta

Inetum in Lisbon (Caparica) is seeking a Network & Telecommunications Technician to join an operational team providing 2nd line technical support within Inetum projects. The role focuses on troubleshooting network incidents and delivering high-quality support to users and stakeholders.

You will work on IP networking, routing, switching and wireless technologies, collaborating with specialist teams to resolve complex issues, manage tickets, and contribute to service improvement in a fast-paced IT

Qualificações

• Cisco CCNA certification or equivalent knowledge.
• Technical education in Networks, Telecommunications or Information Technology.
• Knowledge of Routing, Switching and Wireless technologies.
• Experience in a 2nd line technical support role.
• Strong written and verbal communication skills.
• Customer-focused mindset.
• Ability to work collaboratively within technical teams.
• Knowledge of IP networking and telecommunications environments.

Responsabilidades

• Provide 2nd line technical support for network and telecommunications services.
• Manage and follow up support tickets in line with SLAs.
• Investigate, diagnose and resolve network incidents.
• Communicate with users and stakeholders to identify issues.
• Collaborate with specialist teams to resolve complex incidents.
• Contribute to service monitoring and continuous improvement.
• Maintain clear and professional communication throughout the support process.

Conhecimentos

Cisco CCNA

Network troubleshooting

IP networking

Communication skills

Team collaboration

Formação académica

Networks/Telecommunications/IT ed

Ferramentas

Cisco equipment

Huawei equipment

Descrição da oferta de emprego

is a global leader in IT services, dedicated to delivering innovative solutions to its clients. We are committed to fostering a dynamic, inclusive, and diverse work environment where creativity and collaboration can thrive. We operate in 19 countries and have more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company,

Inetum

is the right place for you! Come and be part of

Descrição do emprego We are looking for a Network & Telecommunications Technician to join an operational team providing 2nd line technical support within an Inetum project environment. The role focuses on troubleshooting and resolving network-related incidents while delivering a high-quality support experience.

Main Responsibilities

Provide 2nd line technical support for network and telecommunications services.

Manage and follow up support tickets in line with agreed service levels.

Investigate, diagnose and resolve incidents affecting network infrastructure.

Communicate directly with users and stakeholders to identify and resolve technical issues.

Develop a solid understanding of supported network environments.

Collaborate with specialist teams to resolve complex incidents.

Contribute to service monitoring and continuous improvement activities.

Maintain clear and professional communication throughout the support process.

Cisco CCNA certification or equivalent knowledge.

Technical education in Networks, Telecommunications or Information Technology.

Knowledge of Routing, Switching and Wireless technologies.

Experience supporting Cisco, Huawei or with other networking solutions.

Knowledge of IP networking and telecommunications environments.

Experience in a 2nd line technical support role.

Ability to analyse, diagnose and resolve network incidents.

Customer-focused mindset.

Strong written and verbal communication skills.

Ability to work collaboratively within technical teams.

Lisbon, Portugal

Network & Telecommunications Technician (2nd Line Support) Caparica, Portuguese Republic, PT