Multilingual Medical Information Specialist - Patient Safety

IQVIA; Oeiras; Presencial; EUR 28 000 - 36 000; Tempo integral

Resumo da oferta

IQVIA is seeking a Medical Information Specialist with Dutch, French and English to join its Safety Operations team in Portugal. You will perform key medical information call center services and document safety and product quality information to support diverse therapeutic areas.

In this role, you will interact with health care professionals and patients, handle inquiries, and contribute to training and process improvements while growing within a global safety organization.

Qualificações

• Bachelor’s Degree in a Life Science is required.
• Excellent written and verbal skills in Dutch (native/C2), French (min. C1) and English (min.C1).
• Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
• Excellent attention to detail and accuracy maintaining consistently high-quality standards.
• Excellent organizational skills and time management skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.

Responsabilidades

• Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
• Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours.
• Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
• Build a positive, collaborative team environment with other Lifecycle safety team members.
• Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification, and implementation of process efficiencies.

Conhecimentos

Dutch

French

English

Formação académica

Bachelor's Degree in Life Science

Descrição da oferta de emprego

IQVIA is seeking a Medical Information Specialist with Dutch, French and English to join its Safety Operations team in Portugal. You will perform key medical information call center services and document safety and product quality information to support diverse therapeutic areas.

In this role, you will interact with health care professionals and patients, handle inquiries, and contribute to training and process improvements while growing within a global safety organization.