MuleSoft Platform Ops Specialist - L2 Support Lisbon

PrimeIT; Lisboa; Presencial; EUR 13 392 - 22 320; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food Allowance

Flex Benefits

Resumo da oferta

PrimeIT in Lisbon is seeking an API Expert to provide L2 MuleSoft operations support, ensuring service continuity and SLA compliance. This mid-level role requires 3 to 6 years of hands-on experience and the ability to operate in an international environment.

Responsibilities include incident analysis, troubleshooting, deployments, runbooks, and maintaining operational docs and automation scripts. The position offers a base salary of €1,200–€2,000 plus food allowance and flex benefits.

Qualificações

• Experience with MuleSoft platform administration and operations (not API development).
• Strong understanding of ITIL processes, incident management, troubleshooting, and operational support.
• Experience with Linux, networking, XML/JSON, and monitoring/logging tools.

Responsabilidades

• Provide L2 operational support for the MuleSoft platform, ensuring service continuity and SLA compliance.
• Investigate, troubleshoot, and resolve incidents by analyzing logs and escalating complex issues when required.
• Support deployments, releases, change implementations, and operational activities, including executing runbooks and recovery procedures.
• Create and maintain operational documentation, knowledge base articles, root cause analyses, and automation scripts for repetitive tasks.
• Lead production support meetings, track operational actions through completion, and drive continuous platform improvements.

Conhecimentos

MuleSoft administration

OAuth/OpenID

ITIL processes

Linux

Networking concepts

Ferramentas

GitHub

Argo CD/CI

AWS

Azure

OpenShift

Terraform

Descrição da oferta de emprego

PrimeIT in Lisbon is seeking an API Expert to provide L2 MuleSoft operations support, ensuring service continuity and SLA compliance. This mid-level role requires 3 to 6 years of hands-on experience and the ability to operate in an international environment.

Responsibilities include incident analysis, troubleshooting, deployments, runbooks, and maintaining operational docs and automation scripts. The position offers a base salary of €1,200–€2,000 plus food allowance and flex benefits.