Hybrid MuleSoft Platform Engineer - L2 Operations (Lisbon)

Sysmatch; Lisboa; Híbrido; EUR 45 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding

Feedback

Prestigious client

Competitive salary

Career development

Collaborative culture

Exclusive discounts

Team-building events

Resumo da oferta

Sysmatch seeks a MuleSoft Platform Engineer (L2 Operations) to join a hybrid team based in Lisbon, providing L2 operational support across Europe. You will govern incident handling, perform platform analysis, and contribute to runbooks, automation, and knowledge base updates to ensure service continuity.

The role emphasizes MuleSoft platform management (not API dev), omnie gateway expertise, and strong authentication/authorization knowledge, with a focus on reliability and collaboration with

Qualificações

• 3 to 5 years of MuleSoft platform management experience (not API development).
• First expertise with MuleSoft Omni Gateway (Flex Gateway).
• Solid expertise in Authentication & Authorization mechanisms (OAuth, OpenID).

Responsabilidades

• Govern and oversee L2 operational activities during the Europe shift to ensure service continuity and SLA compliance.
• Investigate and resolve incidents within agreed SLA timelines.
• Perform platform analysis and troubleshooting.
• Analyze logs and identify the cause of operational issues.
• Escalate complex issues to senior engineers when required.
• Support daily operational activities and service requests.
• Support deployment, release, and change implementation activities.
• Execute operational procedures, runbooks, and recovery steps.
• Document incidents, resolutions, and known workarounds.
• Update knowledge base articles and operational documentation.
• Identify recurring issues and recommend improvements.
• Assist in basic root cause analysis activities.
• Develop or maintain simple automation scripts for repetitive tasks.
• Track assigned actions through to completion and closure.
• Drive production support meetings and operational reviews.
• Support Flex Gateway Platform setup.
• Support on-call activities and major incident resolution when required.
• Incident reports with documented resolutions and known workarounds.
• Updated knowledge base articles and operational documentation.
• Root cause analysis outputs and improvement recommendations.
• Automation scripts for repetitive operational tasks.
• Operational runbooks and recovery procedure execution records.
• Tracking logs of assigned actions through to closure.
• Contribution to deployment, release, and change implementation records.

Conhecimentos

MuleSoft Mgmt

Omni Gateway

OAuth/OpenID

Descrição da oferta de emprego

Sysmatch seeks a MuleSoft Platform Engineer (L2 Operations) to join a hybrid team based in Lisbon, providing L2 operational support across Europe. You will govern incident handling, perform platform analysis, and contribute to runbooks, automation, and knowledge base updates to ensure service continuity.

The role emphasizes MuleSoft platform management (not API dev), omnie gateway expertise, and strong authentication/authorization knowledge, with a focus on reliability and collaboration with