Luxury Hotel Guest Services Assistant

Avanta Works; Porto; On-site; EUR 15,000 - 17,000; Full time

Job summary

Avanta Works is seeking a Concierge Assistant in Porto to provide exceptional guest service and support the Concierge with daily tasks at a luxury hotel. The role welcomes entrants with no prior experience, offering an excellent entry into hospitality.

You will be the first point of contact for guests and help with inquiries, reservations, and coordinating local recommendations. Based in Porto, this full-time position includes lobby upkeep, guest assistance, and transportation arrangements, with

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Knowledge of local attractions, restaurants, and transportation options is a plus.

Responsibilities

• Greet guests in a friendly and professional manner.
• Assist the Concierge with guest requests such as booking tours, making dinner reservations, etc.
• Maintain a clean and organized lobby area.
• Monitor guest feedback and address any issues or concerns promptly.
• Arrange transportation for guests as needed.
• Keep track of inventory and order supplies when necessary.

Skills

Communication

Customer service

Fast-paced environment

Organizational skills

Local attractions knowledge

Education

High school diploma or equivalent

Job description

Avanta Works is seeking a Concierge Assistant in Porto to provide exceptional guest service and support the Concierge with daily tasks at a luxury hotel. The role welcomes entrants with no prior experience, offering an excellent entry into hospitality.

You will be the first point of contact for guests and help with inquiries, reservations, and coordinating local recommendations. Based in Porto, this full-time position includes lobby upkeep, guest assistance, and transportation arrangements, with