Luxury Client Advisor (Part-Time) - Lisbon

Diamonds Factory; Lisboa; Presencial; EUR 17.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Birthday Off

Perkbox

Extended Leave Policies

Career Opportunities

Learning & Development

More exciting benefits to come!

Descripción de la vacante

Diamonds Factory in Lisbon is seeking a Part-Time Client Advisor (28–30 hours per week) to deliver a luxurious, personalised shopping experience for our premium customers.

You will greet clients, conduct consultations, and collaborate with the store team to establish the Diamonds Factory brand in Lisbon. Fluency in Portuguese and English is essential, with availability during weekends and peak periods.

Formación

• 1–2 years of experience in premium or luxury retail with proven sales success
• Education or knowledge in jewelry, gemology, or luxury products (e.g., GIA, JAA) is an advantage
• Excellent communication skills, both verbal and written
• Experience with phone, video, and in-person consultations
• Quick learner with the ability to master new systems and solve problems independently
• Proactive, engaged approach - you enjoy going beyond core responsibilities
• Team player with a positive, solution-oriented attitude
• Creative eye for style and passion for bespoke jewelry pieces
• High attention to detail - from product presentation to customer communication
• Customer-focused mindset and professional demeanor as a brand ambassador
• Well-groomed, stylish appearance in line with our brand aesthetic
• Willingness to occasionally support other stores in the region
• Availability during weekends and peak sales periods is required
• Fluency in Portuguese and English is required for this role

Responsabilidades

• Customer Consultation: Conduct one-hour consultation appointments in a lounge setting—listen actively, understand customer wishes, and guide them through the bespoke design process
• Customer Experience: Deliver a seamless, luxurious experience from greeting to after-sales service - including regular updates and personal attention
• Sales Targets: Achieve monthly sales goals through consultative, personalized selling and confident, empathetic closing
• Product Knowledge: Deepen your knowledge of our collections, materials, and craftsmanship to advise customers expertly
• CRM & Processes: Use internal systems to manage orders, track inquiries, and maintain customer information accurately
• Brand Ambassador: Represent Diamonds Factory professionally and stylishly, maintain showroom presentation, and ensure excellent customer service
• Teamwork: Collaborate closely with colleagues and internal departments, support visual merchandising, and keep the showroom welcoming and organized

Conocimientos

Luxury retail

Portuguese & English

Customer consultation

Communication skills

Team player

Brand ambassador

Problem solving

Weekend availability

Educación

GIA/JAA knowledge

Descripción del empleo

Diamonds Factory in Lisbon is seeking a Part-Time Client Advisor (28–30 hours per week) to deliver a luxurious, personalised shopping experience for our premium customers.

You will greet clients, conduct consultations, and collaborate with the store team to establish the Diamonds Factory brand in Lisbon. Fluency in Portuguese and English is essential, with availability during weekends and peak periods.