Lisbon-Based Dutch & English Team Lead

Cross Border Talents; Lisboa; In loco; EUR 36.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

International environment

Career development

Leadership experience

Dynamic culture

Descrizione del lavoro

Cross Border Talents in Lisbon, Portugal, seeks a Dutch & English-speaking Team Leader to manage an international team on-site. You will guide, motivate and develop agents to deliver high-quality customer service and meet performance targets.

Ideal candidates possess fluent Dutch and English, strong leadership and coaching abilities, and a track record of achieving KPIs in a dynamic environment. The role requires relocation to Lisbon and commitment to rotating shifts.

Competenze

• Fluent Dutch and English is required.
• Proven experience in team leadership or management.
• Strong leadership, communication and interpersonal skills.
• Willingness to work on-site in Lisbon, Portugal.

Mansioni

• Lead, supervise and motivate a team to achieve performance targets.
• Monitor daily team performance and ensure operational objectives are met.
• Provide guidance, coaching and regular feedback to team members.
• Support agents in handling customer enquiries and resolving complex issues.
• Monitor KPIs and identify areas for improvement.
• Ensure compliance with company procedures and quality standards.
• Prepare performance reports and communicate results to management.
• Encourage teamwork, engagement and continuous improvement.
• Assist with onboarding and training new team members when required.

Conoscenze

Dutch fluency

English fluency

Leadership

Communication

Interpersonal skills

Coaching

Organizational skills

Problem-solving

Performance monitoring

Target achievement

Flexibility

Adaptability

Descrizione del lavoro

Cross Border Talents in Lisbon, Portugal, seeks a Dutch & English-speaking Team Leader to manage an international team on-site. You will guide, motivate and develop agents to deliver high-quality customer service and meet performance targets.

Ideal candidates possess fluent Dutch and English, strong leadership and coaching abilities, and a track record of achieving KPIs in a dynamic environment. The role requires relocation to Lisbon and commitment to rotating shifts.