Legal Operation Analyst

CBT; Lisboa; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Transportation Bonus

Yearly Target Bonus

Language Premium Bonus

Health Insurance

Life Insurance

Family Plan

Relocation Support

Resumo da oferta

A technology company is seeking a Legal Operation Analyst who speaks German to moderate written content focusing on identifying potential fraud and copyright infringement. The role requires no previous experience, but familiarity with KPIs and metrics is preferred. Responsibilities include reviewing legal requests and ensuring policy adherence. The position offers a competitive benefit package including meal and transport allowances, a yearly target bonus, and relocation support for outside candidates.

Qualificações

• No previous experience required; maximum up to 12 months experience within content moderation preferred.
• Good understanding of KPIs and metrics (FCR, SLA, CSAT).

Responsabilidades

• Moderate written content to identify and mitigate potential fraud or copyright infringement.
• Review and process legal requests promptly and accurately.
• Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR), Service Level Agreement (SLA) compliance, and Customer Satisfaction (CSAT).
• Maintain up-to-date knowledge of client policies and guidelines.
• Ensure all tasks are completed within agreed turnaround times and meet quality standards.

Conhecimentos

Understanding of KPIs and metrics (FCR, SLA, CSAT)

German language

Descrição da oferta de emprego

Role: Legal Operation Analyst (German Speaking)

Project: Streaming Service Platform

Schedule

Monday to Friday

9:00 AM - 6:00 PM

Location

On-site, Oeiras

Job Summary

As a Legal Operation Analyst, you will be responsible for moderating written content, focusing primarily on identifying potential fraud or copyright infringement. You will review legal requests related to privacy claims, defamation, fraud, and falsification, ensuring adherence to company policies and legal guidelines.

Responsibilities

Moderate written content to identify and mitigate potential fraud or copyright infringement.

Review and process legal requests promptly and accurately.

Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR), Service Level Agreement (SLA) compliance, and Customer Satisfaction (CSAT).

Maintain up-to-date knowledge of client policies and guidelines.

Ensure all tasks are completed within agreed turnaround times and meet quality standards.

Mandatory Skills

No previous experience required; maximum up to 12 months experience within content moderation preferred.

Good understanding of KPIs and metrics (FCR, SLA, CSAT).

Recruitment Steps

Initial Screening

Operations Round Interview and Written Language Assessment

HR Interview

Conditions & Benefits

Meal Allowance: 7.63/work day (paid in meal card, net amount)

Transportation Bonus: 720/year

Yearly Target Bonus: 5% of yearly gross base salary

Language Premium Bonus: 3240/year

Other Benefits

Health Insurance, Life Insurance, and Family Plan (for spouse/legal partner and children)

Type of Contract: 2-month training agreement + 1-year fixed-term contract with 30 days probation

• Relocation Support (for candidates moving from outside Continental Portugal):

  • Bureaucratic support to obtain NIF and NISS

  • Assistance in finding suitable housing

  • Relocation bonus: 2,000 gross (paid with first payroll cycle)

  • Additional 1,000 gross relocation bonus (if relocating from outside the Lisbon metropolitan area to Lisbon)