Lean AOS Expert - Transforming Customer Service

Dormont Manufacturing Co; Lisboa; Híbrido; EUR 65 000 - 90 000; Tempo integral

Resumo da oferta

Airbus Portugal SA is seeking a Customer Service AOS Expert (Lean Expert) to drive Lean and AOS initiatives across Customer Services, including Portugal operations. You will collaborate with multiple functions, lead workshops, and define KPI-driven improvements to enhance performance and simplify processes.

The role requires strong analytical skills, experience with Python/PySpark/SQL and BI tools, and the ability to communicate the “why” behind initiatives.

Qualificações

• Profound knowledge and hands‑on experience in AOS / Lean Management / Problem Solving.
• Proven experience in leading lean workshops such as Kaizen, VSM, Hoshin Kanri, 5S.
• Proven ability to lead complex, cross‑functional initiatives from conception to completion, managing stakeholders at different levels.
• Ability to articulate the why behind initiatives and provide purpose.
• Ability to design effective strategies for change management, coaching, mentoring, and training.
• Strong analytical skills to identify issues and develop solutions.
• Good command and control over programming languages and BI tools (Python, PySpark, SQL, SLATE, Apsheets, Looker Studio).
• Advanced data preparation and visualization using Skywise technologies (2 years desirable).
• Knowledge of GenAI technologies is a plus.
• Negotiation‑level English proficiency.

Responsabilidades

• Support input drumbeat and root cause analysis of major KPIs and define new performance indicators.
• Analyze and document business processes across departments.
• Lead Value Stream Mapping, analysis and design across Customer Services incl. Airbus Portugal to improve performance and simplify processes.
• Propose value stream enhancements to improve competitiveness through operational/financial performance.
• Support VSM & AOS target convergence in line with TCO and S 2030 trajectory with SMART targets.
• Define governance of issue resolution reviews (PPS/PDCA).
• Implement and actively support issue resolution cascade tied to performance reviews across the Value Stream.
• Ensure deployment of Lean strategy (KPI tree, Standard Agenda, SMS, Quality Gates) per Airbus AOS standards.
• Collaborate with central and local Performance Teams on topics like AOS, QGates, Top Company and Top Functional objectives.
• Analyze data to develop Workflow Control Boards across Customer Services processes, including Python, PySpark, SQL, SLATE, Apsheets, Looker Studio.
• Perform Lean awareness and training to raise AOS maturity across Business Lines.

Conhecimentos

Lean management

AOS

Problem solving

Cross-functional leadership

Change management

English proficiency

GenAI

Ferramentas

Python

PySpark

SQL

SLATE

Apsheets

Google Looker Studio

Skywise

Descrição da oferta de emprego

Airbus Portugal SA is seeking a Customer Service AOS Expert (Lean Expert) to drive Lean and AOS initiatives across Customer Services, including Portugal operations. You will collaborate with multiple functions, lead workshops, and define KPI-driven improvements to enhance performance and simplify processes.

The role requires strong analytical skills, experience with Python/PySpark/SQL and BI tools, and the ability to communicate the “why” behind initiatives.