Customer Service Lean Expert

Dormont Manufacturing Co; Lisboa; Híbrido; EUR 65 000 - 90 000; Tempo integral

Resumo da oferta

Airbus Portugal SA is seeking a Customer Service AOS Expert (Lean Expert) to drive Lean and AOS initiatives across Customer Services, including Portugal operations. You will collaborate with multiple functions, lead workshops, and define KPI-driven improvements to enhance performance and simplify processes.

The role requires strong analytical skills, experience with Python/PySpark/SQL and BI tools, and the ability to communicate the “why” behind initiatives.

Qualificações

• Profound knowledge and hands‑on experience in AOS / Lean Management / Problem Solving.
• Proven experience in leading lean workshops such as Kaizen, VSM, Hoshin Kanri, 5S.
• Proven ability to lead complex, cross‑functional initiatives from conception to completion, managing stakeholders at different levels.
• Ability to articulate the why behind initiatives and provide purpose.
• Ability to design effective strategies for change management, coaching, mentoring, and training.
• Strong analytical skills to identify issues and develop solutions.
• Good command and control over programming languages and BI tools (Python, PySpark, SQL, SLATE, Apsheets, Looker Studio).
• Advanced data preparation and visualization using Skywise technologies (2 years desirable).
• Knowledge of GenAI technologies is a plus.
• Negotiation‑level English proficiency.

Responsabilidades

• Support input drumbeat and root cause analysis of major KPIs and define new performance indicators.
• Analyze and document business processes across departments.
• Lead Value Stream Mapping, analysis and design across Customer Services incl. Airbus Portugal to improve performance and simplify processes.
• Propose value stream enhancements to improve competitiveness through operational/financial performance.
• Support VSM & AOS target convergence in line with TCO and S 2030 trajectory with SMART targets.
• Define governance of issue resolution reviews (PPS/PDCA).
• Implement and actively support issue resolution cascade tied to performance reviews across the Value Stream.
• Ensure deployment of Lean strategy (KPI tree, Standard Agenda, SMS, Quality Gates) per Airbus AOS standards.
• Collaborate with central and local Performance Teams on topics like AOS, QGates, Top Company and Top Functional objectives.
• Analyze data to develop Workflow Control Boards across Customer Services processes, including Python, PySpark, SQL, SLATE, Apsheets, Looker Studio.
• Perform Lean awareness and training to raise AOS maturity across Business Lines.

Conhecimentos

Lean management

AOS

Problem solving

Cross-functional leadership

Change management

English proficiency

GenAI

Ferramentas

Python

PySpark

SQL

SLATE

Apsheets

Google Looker Studio

Skywise

Descrição da oferta de emprego

Job Description:

Are you looking for a challenging and stimulating opportunity within a dynamic team? Do you have a passion for Lean / AOS and enjoy working with people to drive positive change?Are you open minded , curious and demonstrate an ability to convince with an adapted communication? If you thrive on being part of a strategic initiative that shapes the future of Customer Services, then join our Airbus Operating System (AOS) & Continuous Improvement team as an AOS Expert!

Then this position is made for you and will boost your network and your visibility by dealing with various stakeholders from all functions in a transnational and multicultural environment.

As Customer Service AOS Expert (Lean Expert), you will be responsible to:

• Supporting the drumbeat of the inputs and root cause analysis of the major business key performance indicators will be one of your tasks, as well as the data based definition and development of new business and performance indicators.

• Analyze and document business processes across various departments.

• Lead Value Stream Mapping , Analysis and Design activities across Customer Services incl Airbus Portugal to analyze our way of working enabling performance increase and process simplification

• Propose value stream enhancement to improve competitiveness through operational/financial performance

• Support VSM & AOS target convergence in line with TCO and S 2030 ambition trajectory, ensuring SMART targets, consistent with Value Stream view and flow needs

• Define and align governance of issue resolution reviews (PPS/PDCA)

• Implement and active support of issue resolution cascade linked to performance reviews along the Value Stream, especially where PDCA actions extend beyond several processes

• Secure the deployment of Lean strategy in the Value Stream ( KPI tree and Performance Measurement. Std Agenda, SMS,Quality Gates… based on the AOS bricks and quality standards of Airbus

• Collaborate with central and local Performance Teams on managing various performance topics (AOS, QGates, Top Company and Top Functional objectives, …)

• Analyze data to define and develop Workflow Control Boards across Customer Services Processes including coding such as Python, Pyspark, SQL, SLATE, Apsheets and Google Looker Studio

• Perform Lean awareness and training to increase the AOS maturity of each Business Line incl. Airbus Portugal
  

Now, are you willing to be part of mission-critical activity paving the way to have a clear impact on the company performance and simplification?

This is an exciting opportunity for you to be part of our team to make Airbus Customer Services ready for future challenges!

Requirements - our ideal candidate will have:

As the successful candidate you will be able to demonstrate some of the following skills and competencies:

• Profound knowledge and hands‑on experience in AOS / Lean Management / Problem Solving.

• Proven experience in leading lean workshops such as Kaizen, VSM, Hoshin Kanri, 5S.

• Proven ability to lead complex, cross‑functional initiatives from conception to completion, successfully managing stakeholders at different levels of the organisation

• The ability to inspire and provide purpose , clearly articulating the “why” behind our initiatives.

• Capability to design effective strategies for change management, coaching, mentoring, and training.

• Strong analytical skills with the ability to identify issues and develop creative solutions.

• You have good command and control over Programming Languages and BI such as Python, Pyspark, SQL, SLATE, Apsheets and Google Looker Studio

• You have advanced hands‑on skills to prepare and visualize data in a meaningful manner with Skywise technologies. 2 years of relevant experience in Skywise technologies is desirable

• Knowledge of GenAI technologies is a plus.

• Negotiation‑level English proficienc

Benefits - what’s in it for you:

• The chance to work in a multicultural environment.

• The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training….) and career opportunities across the globe.

• A hybrid working model, allowing you to combine onsite and offsite work.

• A modern office at Parque das Nacoes, well connected to public transportation.

• A motivated and fun crew to grow and build and shape the GBS together.

• An intense and exciting onboarding experience.

• Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Portugal SA

Employment Type:

Permanent

Experience Level:

Professional

Job Family:

Improvement & Performance Management

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.