Junior Player Support Operations Specialist

Miniclip; Lisboa; Hybrid; EUR 24,000 - 36,000; Full time

Job summary

Miniclip is seeking a Junior Support Operations Specialist to join our Player Support team in Lisbon. You’ll turn support data into actionable insights, build dashboards, and help reduce manual reporting while improving player experience worldwide.

In this role you’ll combine data from multiple sources, monitor ticket trends, and support teams by delivering clear analyses. A passion for data, strong Excel/Sheets skills, and English communication are essential.

Qualifications

• Strong analytical skills and ability to translate data into insights.
• Good command of English for clear communication of findings.
• Attention to detail and ability to organise data for reporting.

Responsibilities

• Build and maintain dashboards tracking support volumes, contact drivers and ticket trends.
• Combine and check data from different sources to simplify reporting.
• Analyse player feedback and repeat contacts to identify common issues.
• Monitor support trends after game updates and flag unusual changes.
• Prepare clear reports and analysis to help teams prioritise improvements.

Skills

Analytical mindset

English communication

Attention to detail

Tools

SQL

Looker / Domo / Tableau

Excel / Google Sheets

Job description

Miniclip is looking for a Junior Support Operations Specialist to join our Player Support team in Lisbon.

Understanding what players need is essential to delivering a great player experience. In this role, you’ll turn support data and player feedback into clear, actionable insights that help our teams understand contact drivers, identify friction points and prioritise improvements.

With a focus on reporting and analytics, you’ll build and maintain dashboards, bring together data from different sources and help reduce manual reporting. This is an opportunity to develop your analytical skills while contributing to the experience of players around the world.

This role is based at our Taguspark studio in Lisbon, with a hybrid working arrangement requiring three days per week in the studio.

What will you be doing at Miniclip?

• Build and maintain dashboards tracking support volumes, contact drivers and ticket trends.
• Combine and check data from different sources to simplify reporting.
• Analyse player feedback and repeat contacts to identify common issues.
• Monitor support trends after game updates and flag unusual changes.
• Prepare clear reports and analysis to help teams prioritise improvements.

What are we looking for?

• 1–3 years of experience in reporting, data analysis or support operations (or equivalent experience).
• Working knowledge of SQL and strong Excel or Google Sheets skills.
• Experience creating dashboards in a BI tool such as Looker, Domo or Tableau.
• An analytical mindset, attention to detail and good organisational skills.
• Strong English communication skills and the ability to explain findings clearly.

The following would be a plus:

• Experience in Customer Support, Player Support or Zendesk reporting.
• An interest in games or digital products.
• Basic scripting, API or reporting automation knowledge.
• Relevant qualifications or training in data analytics, business or IT.

About Miniclip

Miniclip is a global leader in games and one of the world's biggest developers and publishers of mobile games, with a mission of unleashing the gamer in everyone. It distributes highly engaging games to a global audience of over 450 million monthly and 60 million daily active users across mobile, PC, console, social, and online platforms. Operating in 15 countries, Miniclip develops and launches games in multiple categories across its 22 studios.

Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.

To date, Miniclip’s studios and companies have generated more than 12 billion downloads, including the following games: 8 Ball Pool, Subway Surfers, Golf Battle, Football Strike, Carrom Pool, OSM - Online Soccer Manager™, Football Rivals , Pure Sniper , Puzzle Page™, Head Ball 2, Motorsport Manager, Darts of Fury, Mini Football, Triple Match 3D™, Agar.io, PowerWash Simulator, Sudoku.com™, and We Are Warriors™.

For more information, visit https://miniclip.com/