Junior Player Support & Analytics Specialist (Lisbon Hybrid)

Miniclip; Lisboa; Híbrido; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Miniclip is seeking a Junior Support Operations Specialist to join our Player Support team in Lisbon. You’ll turn support data into actionable insights, build dashboards, and help reduce manual reporting while improving player experience worldwide.

In this role you’ll combine data from multiple sources, monitor ticket trends, and support teams by delivering clear analyses. A passion for data, strong Excel/Sheets skills, and English communication are essential.

Formación

• Strong analytical skills and ability to translate data into insights.
• Good command of English for clear communication of findings.
• Attention to detail and ability to organise data for reporting.

Responsabilidades

• Build and maintain dashboards tracking support volumes, contact drivers and ticket trends.
• Combine and check data from different sources to simplify reporting.
• Analyse player feedback and repeat contacts to identify common issues.
• Monitor support trends after game updates and flag unusual changes.
• Prepare clear reports and analysis to help teams prioritise improvements.

Conocimientos

Analytical mindset

English communication

Attention to detail

Herramientas

SQL

Looker / Domo / Tableau

Excel / Google Sheets

Descripción del empleo

Miniclip is seeking a Junior Support Operations Specialist to join our Player Support team in Lisbon. You’ll turn support data into actionable insights, build dashboards, and help reduce manual reporting while improving player experience worldwide.

In this role you’ll combine data from multiple sources, monitor ticket trends, and support teams by delivering clear analyses. A passion for data, strong Excel/Sheets skills, and English communication are essential.