Junior IT Support Analyst

Crossjoin; Almada; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance extensible to the family

Crosser Assistance Program

Well-structured Individual Development Plan (IDP)

Monthly gym subscription

Team-building events

Resumo da oferta

A leading IT solutions company in Portugal is seeking a Junior IT Support Analyst to provide technical support, manage user onboarding and offboarding, and assist in network maintenance. The ideal candidate holds a Bachelor's degree in Computer Science and has at least 1 year of experience in an IT field. Responsibilities include troubleshooting technical issues, creating documentation, and developing basic automation scripts. A well-structured Individual Development Plan and health insurance for families are part of the benefits.

Qualificações

• Minimum 1 year of proven experience in an IT field.
• Hands-on experience with first-line technical support.
• Involvement in projects related to system administration, networking, or IT security.

Responsabilidades

• Provide first-level technical support for hardware, software, and network issues.
• Set up user accounts, configure and deploy hardware/software for new employees.
• Assist senior IT staff in monitoring network performance.
• Create and update guides and documentation for resolving frequent IT issues.
• Act as the first responder to security or suspicious activity reports.
• Maintain and write basic automation scripts for repetitive tasks.
• Troubleshoot user-reported issues and ensure smooth operation of internal tools.

Conhecimentos

Technical support

Problem-solving

Network basics

Time management

Formação académica

Bachelor's degree in Computer Science

Descrição da oferta de emprego

We value our coworkers training. We are proud to offer personalized coaching, constant training, exciting challenges and career development. We award effort, competence and merit. If you have ambition to learn more, if you are not lacking spirit of initiative, you are passionate for what you do and you want to work in innovating projects resorting to the most recent technologies, join us! We have a place for you here.

“

I came to Crossjoin for an internship because I like performance challenges. It was a year of great learning and I even had the chance to follow, outside the country, the projects i participated in. I feel valued and I always have a great support from the teams I'm part of. I'm sure I have chosen the right company for my career!

“

I'm at Crossjoin for the distinct culture and methodology, for allowing me to engage in the most diverse projects while benefiting my professional development.

Junior IT Support Analyst

Location

Technological Pole Almada

Employment Type

Full time

Department

Delivery

Crossjoin Solutions, founded in 2009, is a Portuguese IT company serving over 30 clients across Europe, Latin America, and North America. Through our services, we support tens of millions of consumers in numerous countries worldwide..

We provide consulting services across a broad range of sectors reliant on information systems, including banking, insurance, healthcare, automotive, finance, and telecommunications. Our expertise covers end-to-end performance optimization, enterprise testing, major incident troubleshooting and resolution, full‑stack architecture advisory, continuous integration, deployment acceleration, and infrastructure managed services.

You will be integrated in our Academy!

At this Academy, you will be challenged with intensive training, both theoretical and in realistic labs, so you can be ready for Crossjoin's projects. Here, you’ll not only sharpen your technical abilities but also refine your soft skills, preparing you to face real‑world challenges.

Responsabilities

User Support: Provide first-level technical support for hardware, software, and network issues reported by colleagues.

Onboarding & Offboarding: Set up user accounts, configure and deploy hardware/software for new employees, deactivate accounts, and collect equipment for departures.

Basic Network & Server Maintenance: Assist senior IT staff in monitoring network performance, checking logs, and supporting evolving infrastructure needs.

Documentation & Internal Guides: Create and update guides and documentation for resolving frequent IT issues.

Security & Incident Support: Act as the first responder to security or suspicious activity reports; facilitate information gathering and escalation.

Scripting & Automation: Maintain and write basic automation scripts (e.g., with Python) for repetitive tasks.

Internal Tool Support: Troubleshoot user-reported issues, apply minor updates, and ensure smooth operation of internally developed tools.

Requirements

Bachelor's degree in Computer Science

Minimum 1 year of proven experience in an IT field

Hands‑on experience with first‑line technical support

Involvement in projects related to system administration, networking, or IT security

Resilience in problem‑solving and pressure situations

Autonomy and responsibility

Strong organizational and time‑management skills

Technical Skills (required or willingness to learn)

Networking: Basic understanding (TCP/IP, VLANs, firewalls, switches, WiFi)

Security fundamentals: VPN, firewall, SIEM, monitoring

Nice to Have

We offer

Health Insurance extensible to the family;

Crosser Assistance Program (Psychology, Psychosocial, Financial, Legal and Nutrition consultations);

A well‑structured Individual Development Plan (IDP);

Career Plan transversal to the entire company;

Monthly gym subscription;

Team‑building events.

With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.

*Call cost, Portugal fixed national network