Junior IT Support Analyst

Crossjoin Solutions; Almada; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Crosser Assistance Program

Individual Development Plan

Career Plan

Monthly gym subscription

Team-building events

Resumo da oferta

Crossjoin Solutions, located in Almada, Portugal, is looking for a dedicated IT professional to join their team. The role involves providing first-level technical support, managing user accounts, and troubleshooting hardware and software issues. Ideal candidates will have a Bachelor's degree in Computer Science and at least 1 year of relevant experience.

The position offers opportunities for personal and professional development through a structured training program, along with additional perks such as health insurance and team-building events.

Qualificações

• Minimum 1 year of proven experience in IT support.
• Hands‑on experience with first‑line technical support.
• Experience with system administration, networking, or IT security.

Responsabilidades

• Provide first-level technical support for IT issues.
• Set up user accounts and configure hardware/software.
• Assist in monitoring network performance.

Conhecimentos

Technical support

Problem-solving

Time management

Communication skills

Formação académica

Bachelor's degree in Computer Science

Ferramentas

Python

Docker

Kubernetes

Descrição da oferta de emprego

Crossjoin Solutions, founded in 2009, is a Portuguese IT company serving over 30 clients across Europe, Latin America, and North America. Through our services, we support tens of millions of consumers in numerous countries worldwide.

We provide consulting services across a broad range of sectors reliant on information systems, including banking, insurance, healthcare, automotive, finance, and telecommunications. Our expertise covers end-to-end performance optimization, enterprise testing, major incident troubleshooting and resolution, full-stack architecture advisory, continuous integration, deployment acceleration, and infrastructure managed services.

You will be integrated in our Academy!

At this Academy, you will be challenged with intensive training, both theoretical and in realistic labs, so you can be ready for Crossjoin's projects. Here, you’ll not only sharpen your technical abilities but also refine your soft skills, preparing you to face real-world challenges.

Responsibilities:

• Provide first-level technical support for hardware, software, and network issues reported by colleagues.
• Set up user accounts, configure and deploy hardware/software for new employees, deactivate accounts, and collect equipment for departures.
• Assist senior IT staff in monitoring network performance, checking logs, and supporting evolving infrastructure needs.
• Create and update guides and documentation for resolving frequent IT issues.
• Act as the first responder to security or suspicious activity reports; facilitate information gathering and escalation.
• Maintain and write basic automation scripts (e.g., with Python) for repetitive tasks.
• Troubleshoot user-reported issues, apply minor updates, and ensure smooth operation of internally developed tools.

Requirements:

• Bachelor's degree in Computer Science
• Minimum 1 year of proven experience in an IT field
• Hands‑on experience with first‑line technical support
• Involvement in projects related to system administration, networking, or IT security
• Resilience in problem‑solving and pressure situations
• Autonomy and responsibility
• Strong organizational and time management skills
• Effective communication skills

Technical Skills (required or willingness to learn)

• Operating systems: Windows, Linux, MacOS
• Networking: Basic understanding (TCP/IP, VLANs, firewalls, switches, WiFi)
• Virtualization concepts
• Containerization: Docker, Kubernetes (fundamentals)
• Databases: Postgres, MySQL
• Security fundamentals: VPN, firewall, SIEM, monitoring

Nice to Have

• Programming: Python, Terraform, Docker, Kubernetes, Node.js (TypeScript)
• Google Cloud Platform (GCP) exposure (VertexAI, Cloud SQL, etc.)

We offer:

• Health Insurance extensible to the family;
• Crosser Assistance Program (Psychology, Psychosocial, Financial, Legal and Nutrition consultations);
• A well-structured Individual Development Plan (IDP);
• Career Plan transversal to the entire company;
• Monthly gym subscription;
• Team-building events.

With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.