Junior Inside Sales

Jolera; Porto; Hybrid; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Compensação competitiva

Benefícios competitivos

Desenvolvimento de carreira

Job summary

A Jolera, sediada no Porto, procura um Junior Inside Sales para integrar a equipa de vendas. O papel foca a gestão de clientes B2B, o monitoramento de pedidos recorrentes e a melhoria da experiência do cliente num modelo híbrido.

O candidato ideal tem formação em áreas relevantes e interesse genuíno em tecnologia, com capacidade de comunicação clara e organização. A função oferece oportunidades de desenvolvimento e um percurso na área de vendas de TI e managed services.

Qualifications

• Diploma em Gestão, Engenharia, Tecnologia ou área relacionada.
• Certificações em áreas tecnológicas são uma mais-valia.

Responsibilities

• Gerir portfólio de clientes B2B com follow-up regular.
• Processar e monitorizar pedidos recorrentes end-to-end.
• Garantir visibilidade do estado dos pedidos e comunicação oportuna.
• Interagir com equipas internas (vendas, operações, logística) para resolver problemas.
• Proporcionar experiência ao cliente em todos os pontos de contacto.
• Registar informações de clientes no CRM.
• Identificar oportunidades de melhoria em processos de atendimento.

Skills

Comunicação oral e escrita

Organização e atenção aos detalhes

Trabalho em equipa

Proatividade

Education

Bacharelado ou licenciatura em Gestão/Engenharia/Tecnologia

Tools

Microsoft 365

Dynamics CRM

Job description

Junior Inside Sales

Empresa : Jolera Tipo de Emprego : Periodo Integral Porto, Portugal

Descrição do Emprego - Junior Inside Sales

Description

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

Job Purpose

The Inside Sales role is part of Jolera’s sales team, focusing on the ongoing management of B2B clients and the monitoring of recurring order processes. This role contributes directly to the customer experience and the operational efficiency of the sales department, serving as a gateway to a career in technology sales and managed services.

Key Responsibilities

• Manage a portfolio of active clients (B2B), ensuring regular and proactive follow-up
• Process and monitor recurring purchase orders end-to-end
• Ensure clients have visibility of order status, communicating clearly and in a timely manner
• Liaise with internal teams (sales, operations, logistics) to resolve issues
• Ensure a smooth and professional customer experience at all touchpoints
• Record and keep customer and process information up to date in the CRM
• Identify opportunities for improvement in customer service processes and propose them to the team

Key Performance Indicators (KPIs)

• Average customer response time
• Rate of orders resolved within the agreed timeframe (SLA compliance)
• Customer satisfaction (CSAT)
• Volume of orders processed per period

Required Qualifications

• A degree in Management, Engineering, Technology or a related field
• Certifications in technology-related fields (cloud, cybersecurity, infrastructure) are an advantage

Professional Experience

• Previous experience in administrative or commercial roles
• Genuine interest in technology and IT (desirable)

Skills & Competencies

• Technical knowledge of workstation equipment or other components (desirable)

Soft Skills

• Organization and attention to detail
• Good oral and written communication skills
• Team spirit and a sense of responsibility
• Proactive approach to resolving day-to-day issues

Tools/Software

• Microsoft 365 (Outlook, Excel, Teams)
• Dynamics CRM (preferred)

Work Environment & Conditions

• Model: Hybrid
• Hours: Monday to Friday, office hours
• Travel: Not required

Benefits

• Competitive compensation package
• Competitive benefits package
• Company events, recognitions, and celebrations
• Career development and growth opportunities. This role may progress to Account Executive, with a natural progression towards account management and business development.

What We Offer

• Competitive compensation package
• Competitive benefits package
• Company events, recognitions, and celebrations
• Career development and growth opportunities. This role may progress to Account Executive, with a natural progression towards account management and business development.

At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.