Junior Designer | Torres Vedras (4 Days Workweek)

360Imprimir; Lisboa; Híbrido; EUR 11.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

On the job training

Dynamic environment

Events & Team buildings

4 day workweek (36h)

Workset (PC, headphones, mouse, screen

Descripción de la vacante

360Imprimir is seeking a customer service analyst to clarify customer needs, gather information, and ensure high-quality service. The role focuses on analysing interactions, identifying content gaps, and proposing improvements.

You will work with product, tech, and support teams in a hybrid, 4-day workweek environment. Qualities include strong English language skills, organisation, teamwork, and experience with support tools or AI-enabled knowledge bases.

Formación

• Must have customer service experience and strong communication skills.
• Ability to review content (FAQs, templates, standard responses) for clarity and quality.
• Experience with analyzing interactions to extract actionable insights.

Responsabilidades

• Clarify requirements for customers and gather information.
• Ensure high quality service and resolve issues.
• Analyse processes and identify improvements for optimisation.
• Suggest new improvement strategies and implement changes.
• Manage customer databases and maintain data quality.

Conocimientos

Customer service

Communication

Process analysis

Continuous improvement

Data gathering

Team collaboration

Problem solving

Educación

Completed 12th year

Herramientas

Support tools

Knowledge bases

Chatbots/AI

Descripción del empleo

Do you want to work 36 hours in 4 days? If so, your future starts here!

360imprimir/BIZAY is a marketing products and services marketplace present in 24 countries and constantly growing due to its technological reinvention!

Our aim is to help and inspire small and medium-sized enterprises (SMEs) to have successful communications by changing the way they develop and implement their marketing strategy.

Role:

• Clarifying for customers
• Gathering information about customers
• Ensuring quality service
• Analysing processes and identifying improvements for optimisation
• Suggest new improvement strategies
• Managing customer databases

Hard Skills:

• Fluency in English
• MS Office

About you:

• Completed 12th year
• Customer service skills, organisation and results orientation
• Teamwork and communication skills
• Experience in reviewing and structuring content (FAQs, templates, standard responses)
• Sensitivity to quality and clarity of communication with customers
• Critical thinking and focus on continuous improvement
• Ability to identify inconsistencies, information gaps, and opportunities for optimization
• Experience analyzing interactions/conversations to extract actionable insights
• Experience with support tools, knowledge bases, or chatbots/AI (valued)
• Autonomy, organization, and good communication with product, tech, and support teams

We offer:

• Meal allowance
• “On the job” training
• Dynamic environment
• Events & Team buildings
• 4 day workweek (9h per day - 36h)
• Workset (PC, headphones, mouse, screen)
• We know your name and address each other informally

*Please note that only successful candidates will be contacted. Portuguese and English are required.

Find out more about us and our remote model here: 360imprimir.pt/Home/Carreiras

360Imprimir/BIZAY is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination.

Regime de trabalho híbrido.