Italian Speakers | Customer Support, Content Moderation & Operations In Lisbon

FH Collective Academy; Almada; Presencial; EUR 11 718 - 15 066; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Private health insurance

Holiday and Christmas bonuses

Employee discounts

Career growth opportunities

Resumo da oferta

FH Collective Academy is looking for Italian-speaking professionals for various customer support roles in Lisbon. Responsibilities include assisting customers through multiple channels and ensuring high service quality.

Candidates will receive an average gross monthly package of €1,350 along with additional benefits like paid training and private health insurance. Previous experience in customer service is a plus, and fluency in Italian is required.

Qualificações

• Fluent in Italian at C1–C2 level.
• Good command of English (B2+).
• Previous experience in customer service or related fields is a plus.

Responsabilidades

• Support customers via phone, email, and chat.
• Resolve account, payment, order and service-related queries.
• Review and moderate online content according to platform policies.

Conhecimentos

Fluent Italian (C1–C2)

Good command of English (B2+)

Strong communication skills

Customer-oriented mindset

Descrição da oferta de emprego

We are currently hiring Italian‑speaking professionals for multiple projects within a leading international BPO company in Lisbon.

These opportunities cover industries such as Social Media, Healthcare, Travel, Hospitality and Customer Experience.

COMPENSATION & RELOCATION PACKAGE

Average gross monthly package: €1,350

OR

€1,050 gross monthly package + accommodation package

For candidates relocating from outside the Lisbon area, company accommodation is available (Private room in a shared apartment, utilities included).

START DATES

• 22 June 2026 – 15 July 2026

Several projects are available, and candidates will be matched according to their experience, skills and business needs.

AVAILABLE AREAS

Customer Support, Content Moderation, Digital Operations, Payments & Order Support, Social Media Operations, Travel & Hospitality Services

ADDITIONAL BENEFITS

• Paid training
• Private health insurance
• Holiday and Christmas bonuses
• International work environment
• Employee discounts and company perks
• Career growth opportunities

WHAT YOU'LL DO

Depending on the project, responsibilities may include:

• Supporting customers via phone, email and chat
• Resolving account, payment, order and service–related queries
• Reviewing and moderating online content according to platform policies
• Managing reservations and customer requests
• Processing documentation and operational tasks
• Collaborating with internal teams to resolve complex cases
• Delivering high-quality customer experiences

REQUIREMENTS

• Fluent Italian (C1–C2)
• Good command of English (B2+)
• Strong communication skills
• Customer–oriented mindset
• Previous experience in customer service, hospitality, content moderation, sales or operations is a plus
• Ability to work in a multicultural environment
• Flexibility to work rotational schedules when required