Italian Speaking Customer Support Rep – Onsite in Portugal | Relocation Support

WW Talents; Setúbal; Presencial; EUR 14 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Welcome bonus

Food allowance

14 salaries

Resumo da oferta

WW Talents in Portugal is seeking a Customer Support Representative to provide professional, efficient, and empathetic support to customers across markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience, with opportunities to relocate from abroad.

The role offers a 24/7 rotating schedule, night shifts, and relocation support. The international team provides life in Portugal and a chance to grow in customer service.

Qualificações

• Fluent verbal and written communication in Italian.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.
• Good stress management skills.
• Strong empathy and active listening skills.
• Comfortable working in a 24/7 rotational environment.
• Ability to support multiple markets simultaneously.

Responsabilidades

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Conhecimentos

Italian fluency

English (C1)

Customer service

Problem solving

Active listening

Multimarket support

Stress management

Empathy

Attention to detail

Descrição da oferta de emprego

Whether you are already living in Portugal or considering relocating from abroad, this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal.

The Role

As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.

Your Responsibilities

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Requirements

• Fluent verbal and written communication in Italian
• C1 level of English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Good stress management skills
• Strong empathy and active listening skills
• Comfortable working in a 24/7 rotational environment
• Ability to support multiple markets simultaneously

Working Schedule

• Monday to Sunday
• 24/7 rotational shifts
• 2 rotational days off per week
• Night shift: 22:00–07:00

The night shift team is relatively small, so night shifts may only be required occasionally during the month. However, candidates must be comfortable working within a 24/7 rotational schedule.

Salary & Benefits

• €1,000 gross/month paid over 14 salaries
• €7.63 food allowance per working day
• Welcome Bonus - This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment:
• Relocation support for eligible candidates

Relocation Support

Candidates relocating from outside Portugal can benefit from:

• Shared accommodation for up to 12 months
• Accommodation details will be discussed during the interview process
• No flight ticket included

Why Portugal?

Take the opportunity to combine your international career with life in Portugal. Join a diverse working environment, gain valuable international experience, and develop your customer service career while living in one of Europe's most attractive destinations.