Italian-speaking Customer Ops Specialist — Relocation

Nomadify; Lisboa; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary package

Performance bonus

Structured onboarding

Career development opportunities

Relocation support

Job summary

Nomadify in Lisbon is looking for a professional to provide outstanding support to Italian-speaking customers via phone, email, and chat. Key responsibilities include resolving inquiries, documenting interactions, and contributing to client satisfaction.

Applicants should have native fluency in Italian, good English communication skills, and a background in customer service is preferred. The company offers a competitive salary package, performance bonuses, and comprehensive training in a dynamic international environment.

Qualifications

• Fluency in Italian, spoken and written.
• Experience in customer service, preferred in contact centers.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as primary point of contact for Italian-speaking customers.
• Provide professional support in line with service level agreements.
• Resolve inquiries and document interactions in CRM systems.
• Contribute to process optimization and customer experience improvements.

Skills

Native or near-native fluency in Italian

Good command of English

Previous experience in customer service

Strong problem-solving skills

Strong communication skills

Ability to work in a structured environment

High level of professionalism

Customer orientation

Job description

Nomadify in Lisbon is looking for a professional to provide outstanding support to Italian-speaking customers via phone, email, and chat. Key responsibilities include resolving inquiries, documenting interactions, and contributing to client satisfaction.

Applicants should have native fluency in Italian, good English communication skills, and a background in customer service is preferred. The company offers a competitive salary package, performance bonuses, and comprehensive training in a dynamic international environment.