Italian & English Diabetes Device Support (Porto)

Cross Border Talents; Coimbra; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fixed salary (14 months)

Welcome bonus for Italian speakers

Meal allowance

Accommodation assistance

Training and development

Resumo da oferta

Cross Border Talents in Porto, Portugal, is recruiting an Italian & English Customer Service Representative for a leading global medical devices company. You will provide specialized support for diabetes care devices, delivering accurate information with empathy and attention to detail.

The role requires native Italian and high-level English (C1), familiarity with diabetes/medical devices, and a 24/7 rotational shift pattern with some night work.

Qualificações

• Native/Fluent proficiency in Italian and English (C1).
• Familiarity with diabetes or medical devices.

Responsabilidades

• Serve as the main contact point for Italian-speaking clients via multichannel support.
• Assist users with technical and operational inquiries regarding diabetes medical devices.
• Process and retain large amounts of technical/medical information to deliver accurate solutions.
• Manage stressful situations and disputes with empathy and calmness.
• Prioritize complex queries and troubleshoot issues while maintaining detailed account records.
• Support multiple markets as needed.

Conhecimentos

Italian

English

Descrição da oferta de emprego

Cross Border Talents in Porto, Portugal, is recruiting an Italian & English Customer Service Representative for a leading global medical devices company. You will provide specialized support for diabetes care devices, delivering accurate information with empathy and attention to detail.

The role requires native Italian and high-level English (C1), familiarity with diabetes/medical devices, and a 24/7 rotational shift pattern with some night work.