Italian Customer Support Representative

Cbtalents; Vila Nova de Gaia; Presencial; EUR 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work in Portugal

Relocation support

Competitive salary

Resumo da oferta

Cbtalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist to deliver high-quality technical assistance in Italian and English for a global tech project. You will troubleshoot issues, document cases accurately, and help turn challenging customer experiences into positive outcomes from a remote setting based in Portugal.

Based in Portugal or eligible for relocation, you will collaborate with cross-functional teams, maintain customer delight, and contribute to

Qualificações

• Fluent in Italian and English.
• Experience in customer service is preferred.
• Ability to troubleshoot and explain technical solutions clearly.

Responsabilidades

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Document cases accurately and follow up until resolution.
• Maintain a positive customer experience and build loyalty.

Conhecimentos

Fluent in Italian

Fluent in English

Customer service

Technical troubleshooting

Descrição da oferta de emprego

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided

Interested candidates are welcome to apply by submitting their updated CV to [e-mail]

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.