Italian Customer Support Representative

Cbtalents; Leiria; Presencial; EUR 25 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Remote work in Portugal

Relocation assistance

Resumo da oferta

Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will assist customers in Italian and English, troubleshoot technical inquiries, and document cases accurately.

Relocation support is provided for eligible candidates. Candidates must be based in Portugal or willing to relocate, with a remote work model and competitive salary benefits.

Qualificações

• Fluent in Italian and English with excellent written and verbal communication.
• Experience in technical customer support or related roles is preferred.
• Ability to diagnose issues, provide clear guidance, and document interactions.

Responsabilidades

• Provide technical customer support in Italian and English.
• Troubleshoot and resolve customer issues efficiently.
• Document cases accurately and maintain case history.
• Explain technical solutions clearly to customers.
• Follow up on cases until resolution and ensure customer satisfaction.
• Maintain a calm, empathetic, and professional demeanor in high-pressure situations.

Conhecimentos

Italian fluency

English fluency

Technical support

Customer service

Problem solving

Communication skills

Empathy

Descrição da oferta de emprego

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided

Interested candidates are welcome to apply by submitting their updated CV to [e-mail]

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.