Italian Back Office Agent - Non-Voice (Lisbon)

KultureTalent - Global Talent; Lisboa; Presencial; EUR 15 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary with bonuses

Meal allowance

Healthcare coverage

Comprehensive training

Career development

Relocation package

Resumo da oferta

KultureTalent - Global Talent is seeking an Italian Back Office Agent in Lisbon to support legal-related customer interactions via email and chat.

You will handle cases with lawyers and NEB collaborators, ensuring accurate documentation, timely responses, and compliance with regulations. Italian fluency (C1) and strong English, plus excellent communication and attention to detail, are essential. This is a non-voice, desk-based role with growth opportunities.

Qualificações

• Fluent Italian (C1 or higher) and advanced English.
• Excellent communication and interpersonal skills.
• Prior customer support experience is a plus but not required.
• Strong problem-solving and attention to detail.

Responsabilidades

• Handle email and chat communication with legal professionals.
• Coordinate with NEB and other agencies before escalation to court.
• Resolve transport operator rights cases with lawyers.
• Maintain accurate records and provide timely updates.

Conhecimentos

Fluent Italian (C1+)",

Descrição da oferta de emprego

KultureTalent - Global Talent is seeking an Italian Back Office Agent in Lisbon to support legal-related customer interactions via email and chat.

You will handle cases with lawyers and NEB collaborators, ensuring accurate documentation, timely responses, and compliance with regulations. Italian fluency (C1) and strong English, plus excellent communication and attention to detail, are essential. This is a non-voice, desk-based role with growth opportunities.