IT Technical Support

Accenture PLC; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Job summary

Accenture PLC in Lisbon is seeking a motivated IT Technical Support professional to deliver Level 1 and Level 2 support for end users, ensuring reliable IT infrastructure and workplace technologies.

You will troubleshoot hardware, software, and networking issues, supporting Windows 11 and Microsoft 365, with onsite and remote assistance. A customer-focused mindset and strong communication are required.

Qualifications

• Up to 3 years of IT Support, Service Desk, or End User Support roles.
• Experience providing Level 1 and Level 2 technical support.
• Knowledge of PC hardware and software troubleshooting.
• Experience supporting Microsoft Windows 11 and Microsoft 365 environments.
• Understanding of LAN, WAN, internet connectivity, and network troubleshooting.
• Intermediate user proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong customer service orientation and problem-solving mindset.
• Fluency in Portuguese and English B1

Responsibilities

• Provide day-to-day IT support and resolve service requests and incidents related to IT assets and workplace technologies.
• Deliver Level 1 and Level 2 technical support for end users, both onsite and remotely.
• Support workstation hardware, including laptops, zero clients, and other end-user devices.
• Troubleshoot and resolve issues related to Windows 11, Microsoft 365, and standard corporate applications.
• Provide support for local network connectivity, internet access, IP telephony, and client connectivity issues.
• Maintain and support printing services and audiovisual equipment, including videoconferencing solutions.
• Document, implement, and follow standard operating procedures.
• Escalate complex issues to specialized support teams when required.
• Collaborate with local and global IT teams to ensure service quality and operational excellence.
• Communicate effectively with users at all organizational levels while maintaining a high level of customer satisfaction.

Skills

IT Support experience

Service Desk experience

End User Support

Customer service mindset

Tools

Windows 11

Microsoft 365

LAN/WAN networking

PC hardware troubleshooting

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions. We are seeking a highly qualified professional to join our team as an IT Technical Support. In this role, you will provide Level 1 and Level 2 technical support to end users, ensuring the effective operation of IT infrastructure, workplace technology, and collaboration tools. We are looking for a customer-focused professional with strong troubleshooting skills and hands-on experience supporting hardware, software, networking, and end-user services in a corporate environment.

Qualifications

• Up to 3 years of experience in IT Support, Service Desk, or End User Support roles
• Experience providing Level 1 and Level 2 technical support
• Knowledge of PC hardware and software troubleshooting
• Experience supporting Microsoft Windows 11 and Microsoft 365 environments
• Understanding of LAN, WAN, internet connectivity, and network troubleshooting
• Intermediate user proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
• Strong customer service orientation and problem-solving mindset
• Fluency in Portuguese and English B1

Responsibilities

• Provide day-to-day IT support and resolve service requests and incidents related to IT assets and workplace technologies
• Deliver Level 1 and Level 2 technical support for end users, both onsite and remotely
• Support workstation hardware, including laptops, zero clients, and other end-user devices
• Troubleshoot and resolve issues related to Windows 11, Microsoft 365, and standard corporate applications
• Provide support for local network connectivity, internet access, IP telephony, and client connectivity issues
• Maintain and support printing services and audiovisual equipment, including videoconferencing solutions
• Document, implement, and follow standard operating procedures
• Escalate complex issues to specialized support teams when required
• Collaborate with local and global IT teams to ensure service quality and operational excellence
• Communicate effectively with users at all organizational levels while maintaining a high level of customer satisfaction

Location

Lisbon

Working Model

On-site

Seniority Level

Junior to Mid-Level

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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Career growth

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture