IT/OT Project Manager

Volkswagen Group

Palmela

Hybrid

EUR 40,544 - 57,733

Full time

14 days+

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Benefits offered by this job

Competitive compensation package

Flexible work hours and hybrid model

Attractive workspace

Employee health care and life insured

Social benefits and discounts

Trainings and professional career dev.

Ref: Level A

Job summary

Volkswagen Group Services in Portugal seeks an experienced IT Project Manager to drive the ITSF model service implementation.

You will lead cross‑functional teams, define scope, governance, timelines, risk and change management, and report to VWAE leadership. The role requires a strong track record delivering complex IT projects in a collaborative environment.

Qualifications

Bachelor’s degree in IT/engineering or related field.
5+ years of proven Project Management experience.
Strong ITIL knowledge or other service management frameworks.
Experience leading complex, multi-stakeholder IT projects.

Responsibilities

Scope definition with stakeholders and resilience requirements.
Define and establish governance model and escalation paths.
Identify and manage cross‑functional stakeholder relationships.
Develop and maintain detailed project timeline with milestones.
Identify risks and proactively mitigate for smooth delivery.
Coordinate resources across teams and departments.
Provide regular status updates to leadership and stakeholders.
Ensure quality standards and best practices are followed.
Oversee change management during implementation.

Skills

Leadership & Collaboration

Strategic Thinking

Risk Management

Change Management

Process Improvement

Adaptability

Education

Bachelor’s degree in Information Technology, Industrial Engineering and Management, Business Management, or related field

Master’s degree is a plus

Tools

Jira

MS Project

Asana

Job description

Annual gross salary range: Min. 40,544€ - Max. 57,733€ (depending on experience)

Who are we?

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, consulting, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

What we do in our team?

Our Smart Cloud Factory team is at the forefront of Volkswagen’s transformation strategy. We are building the digital backbone of tomorrow’s production systems—integrating IoT, cloud platforms, data pipelines, and AI to enable predictive maintenance, real‑time quality control, and agile manufacturing. The mission is to simplify complexity and create a connected ecosystem where machines, systems, and people work seamlessly together. By leveraging cutting‑edge technologies and scalable architectures, we empower production teams to make faster, smarter, and more sustainable decisions.

What will your responsibilities be?

Scope Definition: Work with key stakeholders (VW AE) to clearly define the scope, objectives, and deliverables of the ITSF model service implementation, ensuring that all resilience and business continuity requirements are clearly defined and addressed.
Governance Model: Define and establish the governance model, including roles, responsibilities, decision‑making processes, and scalation path.
Stakeholder Management: Identify and manage relationships with all relevant stakeholders, ensuring clear and consistent communication throughout the project lifecycle.
Timeline and Milestones: Develop and maintain a detailed project timeline, ensuring that milestones and deadlines are met.
Risk Management: Identify potential project risks, proactively manage and mitigate them to ensure smooth project execution.
Resource Allocation: Work with teams and departments to ensure necessary resources are allocated effectively and efficiently.
Reporting and Communication: Provide regular status updates, reports, and presentations to VWAE leadership and stakeholders.
Quality Assurance: Ensure that the ITSF model service implementation meets the required quality standards and best practices.
Change Management: Oversee the change management process during implementation, ensuring smooth transitions and minimal disruption.

What requirements are we looking for?

Core Competencies

Leadership & Collaboration: Ability to lead, influence, and coordinate cross‑functional teams to achieve project goals. Strong interpersonal and communication skills to foster collaboration with stakeholders at all levels.
Strategic Thinking: Ability to understand the broader business context and ensure that the ITSF model implementation aligns with organizational objectives.
Risk Management: Skilled in identifying, assessing, and mitigating risks that could impact the success of the project.
Change Management: Ability to assess the impact of change on different stakeholders, departments, and systems.
Process Improvement: Strong analytical skills to evaluate current processes and drive improvements in service delivery and efficiency.
Adaptability: Ability to thrive in a fast‑paced, dynamic environment, and pivot strategies as needed to overcome challenges.

Knowledge & Experience

Factory Environment IT/ OT.
IT Service Management: In‑depth knowledge of ITIL (Information Technology Infrastructure Library) or other relevant IT service management frameworks.
Project Management: Proven track record of successfully managing IT projects, with experience leading teams, managing timelines, and handling budgets.
Risk Management: Familiarity with resilience planning and disaster recovery strategies in IT service management.
Governance Models: Experience in establishing clear governance structures and ensuring adherence to processes and protocols.
Stakeholder Management: Experience in managing stakeholder expectations, balancing competing priorities, and ensuring clear communication.

Qualifications

Bachelor’s degree in Information Technology, Industrial Engineering and Management, Business Management, or a related field. A Master’s degree is a plus.
Proven experience (5+ years) as a Project Manager, preferably in IT service management or related fields.
Strong understanding of IT Service Frameworks, ITIL, or other service management methodologies.
Experience in managing complex projects with multiple stakeholders and cross‑functional teams.
Strong leadership skills with the ability to inspire and motivate teams.
Familiarity with Information Security practices and standards (e.g., ISO 27001, NIST, GDPR) is a plus.
Exceptional organizational skills and attention to detail.
Excellent communication skills (both written and verbal).
Experience with project management tools (e.g., Jira, MS Project, Asana).
PMP, PRINCE2, or similar project management certifications are highly desirable.

Work Environment