IT Operations / Production Operations

Closer Consulting; Lisboa; Híbrido; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Closer Consulting in Lisbon seeks a Senior IT Operations / Production Operations professional to anchor production stability within an Agile & DevOps context. You will participate in defining technical solutions, align production needs with scoping and backlog, and ensure production readiness through monitoring, automation, and coordination across teams.

The role emphasizes collaboration with Production Support, continuous improvement of production practices, and the deployment of reliable

Responsabilidades

• Participating in the definition of the technical solution
• Integrating the production and infrastructure requirements in the scoping and in the product backlog
• Ensuring the provision of Production and infrastructure resources by facilitating the deployment of solutions
• Liaising with Production Support Applications to implement monitoring and service supervision
• Contributing to maintaining the services in operational condition
• Implementing technical user stories, independently or by coordinating the right players
• Ensuring the upskilling of the team on application production best practices
• Raising awareness and spread best application production practices within the project team

Descrição da oferta de emprego

Mutual Respect, Empathy, Innovation, and Professional Pride. Do you see yourself within these values?

Founded in 2006 with the mission "To Challenge Complexity", Closer Consulting is a Data Science company specializing in Business Intelligence, Advanced Analytics, and Artificial Intelligence.

Developing projects in the most diverse industries – Banking, Telecommunications, Healthcare, Retail, Energy, Insurance, and Aviation, among others – we have created an environment where the brightest enquiring minds feel at home, providing our people with the means, opportunities and support they need to thrive and innovate.

We are seeking a skilled Senior IT Operations / Production Operations to take on new challenges in a hybrid work model in Lisbon.

Are you the one?

We believe we are the ones to, by:

Overview and Job Description:

The role of IT Ops falls within the context of an Agile and DevOps approach. She/he acts as the guarantor of Production throughout the project cycle. He/she is a key player in taking production requirements into account contribution to the definition of the technical solution, the stability of the technical environments (Production/non-Production), the monitoring and supervision of the technical solutions. He/she participates in project team meetings and is involved in activities and collective decisions (assessment of complexity, risks, etc.) throughout the project. He/she identifies good application production practices in collaboration with the Application Production Support and shares them widely.

Main Tasks and Responsibilities:

• Participating in the definition of the technical solution
• Integrating the production and infrastructure requirements in the scoping and in the product backlog
• Ensuring the upskilling of the Product/Project team on application production best practices
• Ensuring the provision of Production and infrastructure resources by facilitating the deployment of solutions
• Liaising with Production Support Applications to implement monitoring and facilitate service supervision
• Contributing to maintaining the services in operational condition
• Contributing to the continuous improvement of Production (Automation, performance improvement, etc.)
• Participating in the definition of the technical solution
• Promoting solutions based on existing products and services, by nature integrating production and security requirements (resilience, monitoring, etc.) to reduce implementation time
• Assembling production and infrastructure products and services for the benefit of applications, by advising on the adoption of technologies in line with application needs
• Anticipating issues of compliance with the rules and standards of architecture, security, delivery times and scaling of the solutions proposed.
• Integrating production and infrastructure requirements
• Ensuring that the infrastructure and operating requirements are added to the Product Backlog, as well as any technical user story deemed necessary (industrialization, obsolescence management, etc.)
• Supporting development teams to secure and speed up project delivery
• Implementing technical user stories, independently or by coordinating the right players.
• Ensuring the upskilling of the team on application production best practices
• Raising awareness and spread best application production practices within the project team
• Training and supporting team members in taking ownership of the tools provided in the Agile & DevOps framework.
• Ensuring the provision of Production and infrastructure resources by facilitating the deployment of solutions
• Providing the team with the right expertise / production services
• Service monitoring
• Technical environments (Production and non-Production)
• Checking the usability of the technical environments (backup/restore, data access, performance, etc.)
• Conducting or checking team security reviews
• Checking the traceability of access to machines (OS, storage space, routers, etc.) and correcting if necessary.
• Identifying operational blocking points (flows, security, network, etc.) then alert and propose action plans.
• Maintenance in operational condition
• Contributing to the definition of service levels and production indicators
• Implementing the monitoring and supervision of the Solution deployed in production
• Ensuring that up-to-date and validated installation and operating documentation is available
• Ensuring that a backup switchover plan (ICP) exists and is tested
• Providing support in case of blockage or incident on release versions
• Contributing to the continuous improvement of production in collaboration with Applications Production Support
• Escalating proposals to improve application production services as part of a continuous improvement process
• Identifying best practices and sharing them within your entity and within the group.

Closer is a company that values diversity and inclusion. We are committed to fostering an environment where everyone is treated with dignity and respect, regardless of race, gender, beliefs, sexual orientation, physical or mental disability, or other personal characteristics.

At Closer, we embrace the unique perspectives and experiences that everyone brings, and we believe that it is a fundamental driver for the success we've achieved.